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Warranty Introduction:
Electronics & Controls Power Systems Pvt. Ltd ("E&C") warrants that its products are free from
defects in material and workmanship. During the warranty period, if the product fails under normal
use in the recommended environment due to improper workmanship or materials, E&C will repair or
replace the product with a comparable product.
This warranty is valid for a specific period from the date of purchase for which Proof of date of
purchase is required. E&C Engineer will inspect the product and make a decision regarding repair or
replacement. E&C reserves the right to provide a functional equivalent, or refurbished replacement
product.
Limitation:
This warranty does not apply to product failure due to accident, abuse, mishandling, improper
installation, alteration, acts of nature, improper usage, problems due to electrical power and product
service and repaired by anyone other than E&C. Burnt components are not covered under this
warranty.
Reduced Battery life or backup time due to improper or lack of charging of the battery is not covered
under this warranty.
In addition to the above, opening or tampering with the product casing, or any Physical damage,
abuse or alteration to the product's surface, including all Warranty, Quality stickers, Product serial or
electronic number will also void the Warranty.
E&C will not be liable for damages resulting from a third party device that causes the Product to fail.
E&C shall in no event be liable for any consequential, indirect, or incidental damages, lost profits, lost
business, investments, lost goodwill, or interference with business relationships as a result of lost
data.
This warranty extends only to the original purchase and is non-transferable.
Warranty Period:
To Obtain warranty service, customer must provide original proof of purchase or
invoice. In addition, the warranty card should be sent to the manufacturer at the address provided on
the Warranty Card.
Product
: UPS (Uninterrupted Power Supply)
Service Type
: Onsite / Carry-In (Service Center)
Period
: 1 Year (for UPS & Battery)
Warranty Procedure:
a. To Log a call to the E&C Centre for a Carry-In or an on-site warranty service, you must contact
Nearest Service Center or our customer care number 080-2837 7120/21. Service Centers' list is
enclosed herewith.
b. Invoice copy issued by the Retailer/Reseller to the End user containing product serial number and
date of purchase is required to validate the warranty period.
c. After validating the warranty status, service centers will carry out ONSITE repair / replacement.
Onsite service will be provided by the nearest existing service center.
d. All Customer calls will be responded within 48 Hours of call logging, from the nearest service center
available.
e. DOA (Dead on Arrival) units will be replaced if failed within 7 days from the date of purchase and
should be supported by Reseller/Retailer invoice to the customer.
f. This Warranty is only applicable for products bought and sold in India.
* Terms and Conditions are subject to change without notice.
NOTWITHSTANDING ANYTHING ELSE IN THIS POLICY OR OTHERWISE, WD WILL NOT BE LIABLE WITH RESPECT TO
THE PRODUCTS UNDER ANY CONTRACT, NEGLIGENCE, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY
(I) FOR ANY AMOUNT IN EXCESS OF THE PURCHASE PRICE FOR THE DEFECTIVE PRODUCT OR (II) FOR ANY GENERAL,
CONSEQUENTIAL, PUNITIVE, INCIDENTAL OR SPECIAL DAMAGES. THESE INCLUDE LOSS OF RECORDED DATA,
INTERRUPTION OF USE, THE COST OF RECOVERY OF LOST DATA, LOST PROFITS AND THE COST OF THE
INSTALLATION OR REMOVAL OF ANY PRODUCTS, THE INSTALLATION OF REPLACEMENT PRODUCTS, AND ANY
INSPECTION, TESTING, OR REDESIGN CAUSED BY ANY DEFECT OR BY THE REPAIR OR REPLACEMENT OF PRODUCTS
ARISING FROM A DEFECT IN ANY PRODUCT.
Warranty Policy
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Installation and Operation Manual 1.0
