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Warranty
Your hearing aid is covered by a warranty. Please talk to your hearing provider about
the details of your warranty.
Troubleshooting
Issue
Possible Causes
Possible Remedy
No sound
Battery is
not charged.
Charge the Processor until at least 2 solid
lights appear. If 2 or more solid lights appear,
the battery is not the issue, contact your
hearing professional.
Not loud enough
The Light Tip is
covered with wax.
Wipe down with a soft cloth, baby wipe or other
Isopropyl Alcohol based wipes to remove wax.
The Light Tip is
improperly inserted.
Remove and re-insert the Light Tip and check
the position in a mirror if possible.
Volume is set
too low.
If your device features volume user control
functionality, increase the volume. If you
still require more volume, contact your
hearing professional.