BURNER SHUTTING DOWN DURING OPERATION
A.
Insufficient or excessive gas pressure
A1
. Check gas pressure (Read D.- F. of IMPORTANT PRE-INSTALLATION
AND FIREPLACE SAFETY INFORMATION section, & check with local gas
company).
A2
. Other gas appliances may be on the same gas line, dropping gas
pressure to log set. Check pressures with everything operating to ensure
adequate pressure.
B.
Log placement
B
. Reference the LOG PLACEMENT section in this manual
for recommended log positioning.
C.
Pilot flame lifting off thermocouple/generator
C
. Check gas pressure (see section A1).
D.
Pilot (remote compatible)
D
. Contact your dealer for instructions on replacement.
E.
Blockages on burner
E
. Vacuum any lava granules or material that may have fallen onto
burner pipe area.
PILOT WILL NOT LIGHT
A
. Pilot flame lifting off thermocouple/generator
A
. Check gas pressure (see Section 1, A1 of this table).
B
. Electronic spark not lighting pilot
B
. Check to ensure sparking when activated.
Note: You may need to turn or press igniter several times to ignite pilot.
See LIGHTING INSTRUCTIONS for your control valve.
C
. Igniter electrode wire loose
C
. Check wiring and reconnect any loose wiring.
D
. Gas supply off/manual shutoff valve closed
D
. Turn on gas supply or open manual shutoff valve.
E
. Air in gas line
E
. Bleed the gas supply line and repeat LIGHTING INSTRUCTIONS
until air is removed.
F
. Pilot hood blocked
F
. Check for debris or dirt / Clean pilot
LOW FLAME HEIGHT
A
. Gas pressure
A
. Check gas pressure (see Section 1, A1 of this table).
BURNER NOT BURNING EVENLY
A
. Burner orifice clogged
A
. Clean burner orifice.
B
. Remote set on low fl ame (if option available)
B
. Adjust flame with remote transmitter.
C
. Top burner lights;
C1
. Check gas pressure. Can be caused by too small of a gas line (see
bottomburner has delayed ignition.
Section 1, A1 of this table).
C2
. Low propane
ODORS
A
. Gas leak
A
. Shut off gas, if possible. Follow instructions on front page. Have a
qualified professional installer or the gas company correct all leaks.
B
. New home, new carpet, or new paint
B
. When these odors are drawn into the fireplace, this may cause
objectionable odors. Thoroughly ventilate the area before restarting
your log set.
C
. Damper closed
C
. Ensure that damper is open.
PILOT WILL NOT STAY LIT
A
. Valve won’t hold
A
. Contact your dealer for instructions on replacement.
B
. Pilot hood not aimed at thermocouple
B. Pilot hood bent; replace pilot or angle pilot hood properly so pilot
flame hits thermocouple.
C
. Pilot line bent / kinked at connection to valve
C
. Replace pilot line.
D
. Thermocouple is loose
D
. Tighten thermocouple nut at gas control valve. (Do not over tighten.)
E
. Thermocouple cracked or worn out
E
. Replace thermocouple.
F.
Excessive down draft
F
. Install chimney cap / Outside chimney too close to other peaks /
Check chimney flue for proper height / Poorly designed chimney.
BURNER WILL NOT TURN ON
A.
System deactivated due to closed damper
A.
Open damper.
B.
Low/dead batteries in remote transmitter
B
. Replace batteries as needed (if applicable).
AND/OR remote receiver / switch box
(select models only)
38
Earthcore Industries
BVETTO B-Vent Gas Fireplace
08/2017
ISOKERN Gas Log Set - Troubleshooting
