Earthquake warrants the original purchaser that all Factory Sealed New Audio Products
• Fading and or deterioration of speaker components & finish due to improper
to be free from defects in material and workmanship under normal and proper use for a
exposure to elements.
period of ninety (90) days from the date of purchase (as shown on the original bill of sale
• Bent amplifier casing, damaged finish on the casing due to abuse, misuse or
with serial number affixed/written on it). The ninety (90) days warranty period is valid only
improper use of cleaning material.
if an authorized Earthquake dealer properly installs the product and the warranty
• Burnt tracers on PCB.
registration card is properly filled out and sent to Earthquake Sound Corporation. If a
• Product/part damaged due to poor packaging or abusive shipping conditions.
non-authorized party installs the product no warranty period will be applied.
• Subsequent damage to other products.
warranty claim will not be valid if the warranty registration card is not properly filled
(A) Ninety (90) days limited warranty plan coverage guidelines:
& returned to Earthquake with a copy of the sales invoice. Warranty card is found
A
inside the box with the product.
Earthquake pays for labor, parts, and ground freight (only in US mainland,
not including
Alaska and Hawaii)
/
(shipping to us is not covered).
(E) Service Request:
(B) Warning:
To receive product service, contact Earthquake service department at (510) 732-1000
and request an RMA number (Return Material Authorization). Items shipped without a
Products (sent for repair) that are tested by Earthquake technicians and deemed to have
valid RMA number will be refused. Make sure you provide us with your complete/correct
no problem(s) will not be covered by the ninety (90) days limited warranty.
Customer
shipping address, a valid phone number, and a brief description of the problem you are
will be charged a minimum of one (1) hour of labor (at the ongoing rates) plus
experiencing with the product. In most cases, our technicians might be able to resolve
shipping charges back to customer.
the problem over the phone; thus, eliminating the need to ship the product.
(C) Earthquake will repair or replace - at our option - all defective
(F) Shipping Instructions:
products/parts subject to the following provisions:
Product(s) must be packaged in its original protective box(es) to minimize transport
• Defective products/parts have not been altered or repaired by other than an
damage. Shipper claims regarding items damaged in transit must be presented to
Earthquake factory-approved technician.
carrier. Earthquake Sound Corporation reserves the right to refuse improperly packed
• Products/parts are not subjected to negligence, misuse, improper use or accident,
product. Original bill of sale must accompany product returned for service. We
damaged by improper line voltage, used with incompatible products or have its serial
encourage you to include with the package a written description of the problem. Ship
number or any part of it altered, defaced or removed, or have been used in any way that
product to: Earthquake Sound Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph
is contrary to Earthquake's written instructions.
(510) 732-1000. You are responsible for the cost of shipping the product to
Earthquake Sound Corporation.
(D) Warranty Limitations:
(G) Disputes Resolution:
Warranty does not cover products that have been modified or abused, including but
not limited to the following:
All disputes - between clients and Earthquake Sound Corporation - resulting from the
• Damages to speaker cabinet and cabinet finish due to misuse, abuse or
five (5) years limited warranty policy must be resolved according to the laws &
improper use of cleaning materials/methods.
regulations of the county of Alameda -California.
• Bent speaker frame, broken speaker connectors, holes in speaker cone, surround
& dust cap, burnt speaker voice coil.
Ninety (90) Days limited warranty
PRODUCT REGISTRATION
Your subwoofer(s) must be registered by returning the Product Registration found inside
the box or by visiting www.earthquakesound.com/form_reg.htm. Please also retain the
bill of sale, which represents proof of purchase and helps expedite warranty issues.
SERIAL NUMBER
We recommended that you place or write
your serial number here for future
reference, if necessary.
Pro-X Ninety (90) Days Limited Warranty
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