12 LU-12/LU-15 Manual
Earthquake Sound Corporation. | (800) 576-7944 | www.earthquakesound.com
Earthquake warrants the original purchaser that all
Factory Sealed New Audio Products
to be free from defects in material and
workmanship under normal and proper use for a period of
fi
ve (5) years from the date of purchase (as shown on the original sales
receiptwithserialnumbera
ffi
xed/writtenonit).
The
fi
ve (5) year limited warranty period is valid only if an authorized Earthquake dealer properly installs the product and the warranty
registration card is properly
fi
lled out and sent to Earthquake Sound Corporation. If a non-authorized party installs the product, a
ninety(90)daywarrantyperiodwillbeapplied.
(A)Five(5) yearslimited warranty plan coverage guidelines:
Firstyear:Earthquakepaysforlabor,parts, andgroundfreight(onlyin US mainland,notincluding Alaskaand Hawaii.Shippingto
usisnotcovered).
Second, third, fourth &
fi
fth year: Earthquake pays labor only. Customer must pay for parts and freight both ways.
(B)Warning:
Products(sentinforrepair)thataretestedbyEarthquaketechniciansanddeemedtohavenoproblemwillnot be covered by the
limited warranty. Customer will be charged a minimum of one (1) hour of labor (at ongoing rate) plus shipping charges back to
customer. Each product sent in for repair must be packaged in its original packaging. Otherwise,
repackaging charges will
apply in addition to the labor,parts and shipping charges.
(C ) Earthquake will repair or replace at our option all defective products/parts subject to the following provisions:
• Defective products/parts have not been altered or repaired by anyone other than an Earthquake factory approved techni-
cian.
• Products/partsarenotsubjectedtonegligence,misuse,accidentordamagebyimproperlinevoltage.
• Products/partswereusedwithincompatibleproducts.
• Theserialnumberoranypartoftheproducthasbeenaltered,defacedorremoved.
• Products/partshavebeenusedinanywaythatiscontrarytoEarthquake’swritteninstructions.
(D)WarrantyLimitations:
Warrantydoesnotcoverproductsthathavebeenmodi
fi
edorabused,includingbutnotlimitedtothefollowing:
• Damages to speaker cabinet and cabinet
fi
nish due to misuse, abuse or improper use of cleaning materials/methods.
• Bent speaker frame, broken speaker connectors, hole(s) in speaker cone, hole(s) in surround &/ dust cap, and burnt speaker
voicecoil.
• Fadingand/ordeteriorationofspeakercomponents&
fi
nishduetoimproperexposuretoelements.
• Bentampli
fi
ercasing,damaged
fi
nishonthecasingduetoabuse,misuseorimproperuseofcleaningmaterial.
• Burnttracerson PCB.
• Product/partdamagedduetopoorpackagingorabusiveshippingconditions.
• Subsequentdamagetootherproducts.
A warranty claim willnotbevalidifthewarranty registrationcardis notproperly
fi
lled&returnedtoEarthquakewitha copyofthesales
receipt.
(E)ServiceRequest:
To receive product service, contact Earthquake Service Department at (510) 732-1000 and request an RMA number (Return
Material Authorization). Items shipped without a valid RMA number will be refused. Make sure you provide us with your com-
plete/correct shipping address, a valid phone number, and a brief description of the problem you are experiencing with the
product. In most cases, our technicians might be able to resolve the problem over the phone, thus eliminating the need to ship
theproduct.
(F)Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize transport damage and prevent repackaging cost (at
the ongoing rates). Shipper claims regarding items damaged in transit must be presented to carrier. Earthquake Sound Corpora-
tion reserves the right to refuse improperly packed product. Original bill of sale must accompany product returned to service.
We encourage you to include with the package a written descriptionoftheproblem.Shipproductto:
Earthquake Sound Corp.
2727 McCone Avenue, Hayward, CA 94545
Tel: (510) 732-1000
YouareresponsibleforthecostofshippingtheproducttoEarthquakeSoundCorporation.
(G)Disputes Resolution:
All disputes between clients and Earthquake Sound Corporation resulting from the
fi
ve (5) year limited warranty policy must be
resolvedaccordingtothelaws®istrationofthecountyof Alameda,California.
5 Year Limited Warranty Information
