Customer/Warranty Service: (866) 446-2864
Page 15
Frequently Asked Questions
Q.
Why
is
my
heater
still
running
after
I
have
turned
it
off?
A.
You
will
hear
the
heater
fan
running
after
you
have
turned
the
power
off—this
is
to
allow
the
heater
to
cool
down,
protecting
the
unit’s
components
from
overheating.
Please
take
care
to
not
unplug
the
heater
while
is
in
operation
and
while
it
is
running
the
cool
‐
down
cycle.
Q.
Can
I
use
the
heater
to
heat
multiple
rooms
at
the
same
time?
A.
The
heating
capability
will
depend
on
your
floor
plan,
the
insulation
factor
and
the
room
size.
Ceiling
fans
will
help
move
heat
around
in
rooms
with
many
large
windows
but
normally
this
is
not
necessary.
Placing
the
heater
in
a
central
location
will
also
help
move
heat
between
rooms.
Q.
Will
my
heater
work
in
damp
or
moist
areas?
A.
Using
the
heater
in
a
damp
or
moist
area
such
as
a
bathroom,
pool
room,
or
sauna
room
is
effective
but
not
recommended
for
the
heater
unless
in
constant
use.
Although
the
heater
is
designed
to
work
effectively
with
natural
humidity,
we
suggest
you
keep
the
heater
away
from
areas
that
accumulate
moisture.
Q.
Will
my
heater
work
in
areas
without
insulation?
A.
The
heater
will
work
in
garages,
basements
and
unfinished
rooms.
However,
please
bear
in
mind
that
the
effectiveness
of
your
heater
depends
on
how
well
the
area
is
sealed
and
insulated.
As
with
any
heater,
the
better
the
walls,
floor
and
ceiling
are
sealed
and
insulated,
the
more
heat
is
absorbed
into
the
objects
in
the
room.
Q.
Why
is
my
heater’s
display
showing
only
a
line
of
dots?
A.
The
heater
goes
to
a
screen
saver
mode
10
minutes
after
you
finish
setting
it.
Your
heater
will
activate
the
heat
cycle
automatically
when
the
temperature
of
the
room
falls
below
the
temperature
you
set.
The
heater
will
also
pop
out
of
screen
saver
mode
when
any
button
is
pressed
on
the
Control
Panel.
Screen
Saver
mode
does
not
affect
normal
operation.
Q.
Can
I
use
multiple
heaters
in
an
area?
A.
Depending
on
the
size
of
the
area,
you
may
wish
to
use
multiple
heaters.
Many
heaters
may
be
used.
Your
heater
is
rated
at
12.5
amps
so
each
heater
must
plug
into
an
independent
15
amp,
or
greater,
circuit.
Q.
How
does
the
ComfortZone™
Infrared
Heater
save
me
money?
A.
The
patented
quartz
heating
elements
in
the
ComfortZone
produce
infrared
heat
waves
which
heat
objects
in
the
room
quicker
than
conventional
radiant
heat
waves.
Using
this
type
of
heat
can
save
up
to
50%
on
your
heating
bill.
©2008 EarthWise Electronics, Inc
Page 12
The
only
maintenance
that
is
required
for
the
heater
is
the
periodic
cleaning
of
the
heater’s
electrostatic
filter
(located
at
the
back
of
the
unit).
This
cleaning
should
be
performed
at
least
once
a
month,
or
as
dust
becomes
visible
on
the
filter,
to
ensure
efficient
operation
of
the
heater.
Cleaning
the
Electrostatic
Filter
1.
Power
the
heater
off
by
pressing
the
POWER
button,
located
on
the
left
side
of
the
Control
Panel.
(NOTE:
The
sound
of
the
heater’s
fans
will
continue
until
the
heat
has
been
completely
vented,
thus
protecting
the
unit
and
preventing
waste
by
cycling
the
remaining
heat
into
the
room.
(
NOTE:
DO
NOT
unplug
the
heater
until
the
sound
of
the
fan
has
stopped.
Doing
so
may
cause
damage
to
the
unit.
)
2.
When
the
heater’s
fans
have
stopped
(the
heater
will
become
completely
silent),
unplug
the
heater
.
3.
Release
the
electrostatic
filter
by
pushing
the
filter
up
from
below
(
Figure
1
).
4.
Remove
the
electrostatic
filter
by
pulling
the
filter
down
and
out
(
Figure
2
).
5.
Clean
the
filter
by
vacuuming
the
filter
until
clear.
6.
Replace
the
filter
by
sliding
the
top
upwards
into
the
spring
‐
loaded
slot
on
the
back
of
the
heater,
then
gently
press
the
bottom
of
the
filter
into
place.
Maintenance Instructions
Figure
1
Figure
2
