14
Troubleshooting
CAUSE
POSSIBLE REMEDY
1. No sound or not loud enough
Not turned on
Turn on by closing the battery door
Low/Dead Battery
Replace battery
Ear Wax
Clean as necessary
Battery upside down
Insert battery, plus side (+) up
Moisture
Open battery door and allow to dry
2. Whistling or feedback
Device not inserted properly
Remove and re-insert
Poor fitting device
Consult your hearing healthcare provider
Hair or clothes near ear
Move hair or clothing near ear
3. Device falling out of ears
Poor fit
Contact your hearing healthcare provider