Service Guide
Faults Handling
Notes
Please confirm the following contents before the entrusted maintenance
Faults
Troubleshooting
The display screen shows "E3"
The display screen shows "E0"
The display screen shows "E1"
The display screen shows "Eb"
The display screen shows "Eu"
The purifier is not working
The purifier has a small amount
of air and is noisy
The air outlet smells odor
Whether the wheels are pulled
out after inserted
Whether the purifier can be used
with the humidifier
The speed is beyond control; Contact the after-sales office for treatment
Master EEPROM hardware faults: Contact the after-sales office for treatment
The disassembly protection is faulty, and the air inlet grill is not assembled properly: Assemble the air inlet grills and air outlet grills properly.
The communication between the button board and main control panel is faulty: Contact the after-sales office for treatment
PM2.5 sensor communication fault: Contact the after-sales office for treatment
Firstly, check whether the power cord is plugged into the power socket; the loose plug caused by the movement of the purifier may affect the
energizing; Secondly, check whether the air inlet grill and air outlet grill of the purifier are assembled properly. This appliance is provided with a
disassembly protection function. If the air inlet grill and air outlet grill are not assembled properly, the product cannot work.
Firstly, check whether the foreign bodies block the air inlet grill and air outlet grill; if any, remove those foreign bodies; Then, check whether the
Pre-Filter becomes dirty or reaches the end of its service life; if any, clean the Pre-Filter; Finally, check whether the HEPA filter is full of dust or
reaches the end of its service life; if any, the replacement of the HEPA filter is required.
When the appliance is operated for the first time, it smells slightly plastic, which is normal; If this appliance works in places (like smoking area
or rotisserie, etc.) with strong smell for a long time, you need to change the filter element frequently and reset it. Check whether the air
inlet/outlet grill and Pre-Filter are full of dust or dirt; if any, maintain the appliance and clean the dust and dirt on the air inlet/outlet grill and
Pre-Filter.
Yes, tilt the machine at a small angle and pull them out with a little effort. If not, try to pull the wheels out while rotating them.
The wet environment has a greater impact on the filter element, and the mist produced by the ultrasonic humidifier may cause abnormality in
the PM2.5 detection of this appliance, so that simultaneous operation is avoided as much as possible.
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