EasyPBX EPDH008, Quick User Manual

‐ 

9

 ‐ 

Call Features 

Call

Hold

Placing

a

call

on

hold

allows

you

to

temporarily

disconnect

the

person

you

were

talking

to

from

your

phone,

while

still

keeping

them

on

the

line.

This

has

the

effect

of

muting

the

call

while

also

allowing

you

to

pick

up

the

call

from

another

handset.

The

person

you

were

talking

to

is

now

being

played

background

hold

music.

The

call

can

be

retrieved

from

any

handset.

To

place

a

call

on

hold,

simply

press

the

[HOLD]

button

mid

‐

call.

To

retrieve

the

call,

press

the

corresponding

line

button

as

indicated

by

flashing

the

green

light.

To

prevent

callers

being

forgotten,

after

one

minute

on

hold

the

call

will

be

returned

to

the

phone

that

last

handled

it.

The

LCD

will

display

the

line

number

followed

by

“Callback”.

LCD

Example:

This

feature

can

be

disabled

or

have

its

time

increased.

Please

refer

to

the

Basic

Programming

Options

section

of

this

guide

for

more

information.

Transferring

a

call

The

call

transfer

feature

allows

you

to

pass

calls

between

phones

connected

to

the

EasyPBX

system,

without

having

to

place

them

on

hold.

To

transfer

a

call:

While

a

call

is

in

progress,

press

the

[TRAN]

button,

you

will

be

presented

with

the

transfer

tone

and

the

person

on

the

line

will

hear

the

background

music.

Dial

the

station

number

of

the

person

to

which

the

call

should

be

transferred.

• 

To

perform

a

blind

transfer,

simply

hang

up

the

phone

handset,

the

line

light

will

flash

yellow

until

the

call

has

been

answered.

If

the

call

recipient

does

not

answer

during

this

period,

the

call

may

be

retrieved

by

pressing

the

line

key.

• 

To

perform

an

attended

transfer,

stay

on

the

line.

The

station

you

are

transferring

the

call

to

will

now

be

ringing.

When

the

user

answers,

you

will

be

connected

to

that

station.

This

gives

you

the

option

of

communicating

information

to

the

call

recipient,

such

as

who

the

call

is

from.

When

you

are

finished

hang

up

the

phone

handset,

this

will

automatically

pass

the

line

to

the

call

recipient

TRK 01 CallBack