9. Troubleshooting
Problem
Cause
Solution
Cannot turn on the
scanner
1. Low battery power.
2. Battery not inserted
properly
Replace or install the
battery correctly
Pictures cannot be
saved when you are
scanning them
1. MicroSD card has not
been installed
2. Memory is full
3. The microSD card has
not been formatted
properly
1. Install microSD card
2. Download the pictures
from the scanner to the
computer to create
storage space
3. Please refer to section 4.4
Computer does not
recognize your
scanner when
connected. (You
cannot find
removable disk)
Connection failure.
1. Make sure all cable
connections are secured.
Restart the computer if
Necessary
2. Connect the USB cable,
pess the ENTER button.
The battery life is
very short
Use wrong type of battery Replace with new
4x AA alkaline batteries
Blurry images
1. The lens of scanner is
dirty
2. Contact Image sensor
aged.
1. Clean the lens with soft
dry cloth
2. The scanner should be
re-do calibration.
Red LED is on on the
“Power “ button
after
power on.
The
calibration data is
destroyed.
The scanner should be
re-do calibration.
Summary of Contents for PixDoc
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