Troubleshooting cont.
If there is reduced flow through the filter...
• Check if pump is clogged and clear debris if needed.
• Check if filter pads are clogged and clean/replace if needed.
• Check if the plumbing lines to and from the filter are blocked or loose/leaking.
If the water is not clear…
• The filter may be new and requires a few weeks to “mature” with nitrifying bacteria.
• The filter may be the wrong size for the pond.
• The pump may be the wrong size for the pond and filter. See specification chart or box for details.
• The UV lamp may be burned out or old. Replace if broken or after 12 months of use.
• The foam pads may need to be cleaned.
• The fish load and/or feeding rates may be too high.
If the filter is leaking…
• Check that the gaskets and O-rings are seated properly and in good repair. Replace if needed.
• Check that the pump is properly sized for the filter.
• Check that the filter itself is not damaged or broken.
EasyPro Pond Products Limited Warranty
EasyPro Pond Products (“EasyPro”) warrants to the purchaser that this product ("Product") will be free from any
mechanical or material defects for a period of three years from the date of purchase. UV bulbs, quartz sleeves, filter
pads and O-rings are considered wearable items and are not covered under this limited warranty
This warranty only covers properly installed and maintained Products sold by authorized EasyPro Sellers who are subject
to and follow EasyPro’s quality control standards. Please note that because EasyPro is unable to control the quality
of Products sold by unauthorized sellers, unless otherwise prohibited by law, this warranty does not cover Products
purchased from unauthorized sellers.
This warranty does not cover normal wear and tear, nor any deterioration suffered through overloading, improper use,
negligence, improper installation, acts of God or accident. Similarly, any modification made by the purchaser to the
Product will cause the warranty to be null and void. This warranty does not cover any cost associated with the installation
or removal of the Product subject to a warranty claim.
All returned items will be inspected to determine cause of failure before a warranty claim is approved.
The exclusive remedies provided hereunder shall, upon EasyPro’s inspection and option, be either repair or replacement of
the Product or parts covered under this warranty.
Making a Claim: A Return Authorization (“RA”) number must first be obtained by calling EasyPro at 800-448-3873 or
via email at warranty@easypro.com. It is the purchaser’s responsibility to pay the return shipping charges. Be sure to
include the RA number, original receipt (in the form of an invoice or sales receipt), your name, your return address and
your phone number inside of the package. No warranty claims will be honored without the original receipt that shows that
your purchase was made from an Authorized EasyPro Seller. Ensure the product is properly packaged and insured for the
replacement value. Damage due to improper packaging is the responsibility of the sender.
ALL OTHER EXPRESS OR IMPLIED WARRANTIES INCLUDING MERCHANTABILITY OF FITNESS FOR A PARTICULAR
PURPOSE ARE HEREBY LIMITED IN DURATION TO THE DURATION OF THE WARRANTY AS DESCRIBED ABOVE. Some
States do not allow limitations on how long an implied warranty lasts, so the above limitations may not apply to you.
EasyPro shall not be held liable for any damages caused by defective components or materials of this Product; or for
loss incurred because of the interruption of service; or any consequential/incidental damages and expenses arising from
the production, sale, use or misuse of this Product. Some States do not allow the exclusion or limitation of incidental or
consequential damages, so the above limitation or exclusion may not apply to you.
EasyPro shall not be held liable for any loss of fish, plants or any other livestock as a result of any failure or defect of this
Product. This warranty gives you specific legal rights, and you may also have other rights that vary from State to State.
800-448-3873 • Grant, Michigan
www.easypro.com • info@easypro.com
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