Warranty
W-2
Eaton 9E UPS (20–30 kVA, 208/220V) Generation 3 Installation and Operation Manual P-164000301—Rev 1
www.eaton.com/powerquality
THIS WARRANTY IS THE ENDUSER'S SOLE REMEDY AND IS EXPRESSLY IN LIEU OF, AND THERE ARE
NO OTHER, EXPRESSED OR IMPLIED GUARANTEES OR WARRANTIES (INCLUDING ANY IMPLIED
WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, WHICH ARE EXPRESSLY
DISCLAIMED). SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF EXPRESS OR
IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. IN THAT EVENT, SUCH
WARRANTIES ARE LIMITED IN DURATION TO THE LIMITED WARRANTY PERIOD. SOME STATES OR
JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR
THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS AND/OR EXCLUSIONS MAY NOT APPLY TO YOU.
LIMITATION OF LIABILITY:
In no event shall Eaton be liable for any indirect, incidental, special or
consequential damages of any kind or type whatsoever, resulting from or in connection with any claim or cause
of action, whether brought in contract or in tort (including negligence and strict liability). Some States or
jurisdictions do not allow the exclusion of limitation of incidental or consequential damages, so the above
limitation or exclusion may not apply to you. Eaton shall not be responsible for failure to provide service or parts
due to causes beyond Eaton's reasonable control. In no case will Eaton's liability under this Warranty exceed
the replacement value of the Warranted Items.
END-USER'S OBLIGATIONS:
In order to receive the benefits of this Warranty, the End-User must register the
product warranty (via mail or online at www.powerquality.eaton.com/ProductRegistration “product
registration”); use the Product in a normal way; follow the Product's user's guide; and protect against further
damage to the Product if there is a covered defect.
OTHER LIMITATIONS: Eaton's obligations under this Warranty are expressly conditioned upon receipt
by Eaton of all payments due to it (including interest charges, if any). During such time as Eaton has not
received payment of any amount due to it for the Product, in accordance with the contract terms under
which the Product is sold, Eaton shall have no obligation under this Warranty. Also during such time,
the period of this Warranty shall continue to run and the expiration of this Warranty shall not be
extended upon payment of any overdue or unpaid amounts.
COSTS NOT RELATED TO WARRANTY:
The End-User shall be invoiced for, and shall pay for, all services not
expressly provided for by the terms of this Warranty, including without limitation site calls involving an
inspection that determines no corrective maintenance is required. Any costs for replacement equipment,
installation, materials, freight charges, travel expenses, or labor of Eaton representatives outside the terms of
this Warranty will be borne by the End-User.
OBTAINING WARRANTY SERVICE:
In the USA, call the Eaton Customer Reliability Center 7x24 at
800-843-9433. Outside of the USA, call your local Eaton sales or service representative, or call the Eaton
Customer Reliability Center in the United States at 9198703028. For comments or questions about this
Limited Factory Warranty, write to the Customer Quality Representative, 3301 Spring Forest Road, Raleigh,
North Carolina 27616 USA.
Summary of Contents for 9E
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