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Page 39

9PX 1-3 KVA US_EN

ENGLISH

7. Troubleshooting

The Eaton 9PX are designed for durable, automatic operation and also alert you whenever potential ope-

rating problems may occur. Usually the alarms shown by the control panel do not mean that the output 

power is affected. Instead, they are preventive alarms intended to alert the user.

• 

Events are silent status information that are recorded into the Event log. Example = "AC freq in range".

• 

Alarms are recorded into the Event log and displayed on the LCD status screen with the logo blinking. 

Some alarms may be announced by a beep every 3 seconds. Example = "Battery low".

• 

Faults are announced by a continuous beep and red LED, recorded into the Fault log and displayed on 

the LCD with a specific message box. Example = Out. short circuit.

Use the following troubleshooting chart to determine the UPS alarm condition.

7.1 

Typical alarms and faults

To check the Event log or Fault log :

1.

  Press any button on the front panel display to activate the menu options.

2.

  Press the   button to select Event log or Fault log.

3.

  Scroll through the listed events or faults.

The following table describes typical conditions.

Conditions

Possible cause

Action

Battery mode

LED is On. 

1 beep every 10 seconds.

A utility failure has occurred and 

the UPS is in Battery mode.

The UPS is powering the equipment 

with battery power. Prepare your 

equipment for shutdown.

 Battery low

The UPS is in Battery mode and 

the battery is running low.

This warning is approximate, and the 

actual time to shutdown may vary 

significantly.
Depending on the UPS load and 

number of Extended Battery Modules 

(EBMs), the "Battery Low" warning 

may occur before the batteries reach 

20% capacity.

LED is On.
1 beep every 3 seconds.

No battery

The batteries are disconnected.

Verify that all batteries are properly 

connected.
If the condition persists, contact your 

service representative.

LED is On.
Beep continuous.
Battery fault

The battery test is failed due to 

bad or disconnected batteries,
or the battery minimum voltage is 

reached in ABM cycling mode.

Verify that all batteries are properly 

connected. Start a new battery test: 

if the condition persists, contact your 

service representative.

LED is On.
Beep continuous.
The UPS does not 

provide the expected 

backup time.

The batteries need charging or 

service.

Apply utility power for 48 hours to 

charge the batteries. If the condition 

persists, contact your service 

representative.

Bypass mode

An overload or a fault has 

occurred, or a command has been 

received and the UPS is in Bypass 

mode

Equipment is powered but not 

protected by the UPS.
Check for one of the following alarms: 

overtemperature, overload or UPS 

failure.

LED is on.

Power overload

Power requirements exceed the 

UPS capacity (greater than  

100% of nominal; see in table 6 

on page 42 for specific output 

overload ranges).

Remove some of the equipment from 

the UPS.
The UPS continues to operate, but 

may switch to Bypass mode or shut 

down if the load increases.
The alarm resets when the condition 

becomes inactive.

LED is On.
Beep continuous.

Summary of Contents for 9PX 1000i RT2U

Page 1: ...X 3000 GLRT 9PX EBM 36V RT 9PX EBM 48V RT 9PX EBM 72V RT Installation and user manual Copyright 2016 EATON All rights reserved 9PX 1 3 KVA US_EN Questo manuale d istruzione fornito da trovaprezzi it S...

Page 2: ...o communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense Specia...

Page 3: ...hood of such shock can be reduced if such grounds are removed during installation and maintenance applicable to equipment and remote battery supplies not having a grounded supply circuit Product safet...

Page 4: ...rmal storage temperature less than 25 C This charges the battery thus avoiding possible irreversible damage During the replacement of the Battery Module it is imperative to use the same type and numbe...

Page 5: ...ion ports 28 4 2 UPS remote control functions 29 4 3 Eaton Intelligent Power Software suite 31 5 Operation 5 1 Start up and Normal operation 32 5 2 Starting the UPS on Battery 32 5 3 UPS Shutdown 32 5...

Page 6: ...rises over 50 of recycled cardboard Sacks and bags are made of polyethylene Packing materials are recyclable and bear the appropriate identification symbol 01 PET Materials Abbreviations Number in 01...

Page 7: ...isturbances and guard the integrity of your equipment Providing outstanding performance and reliability the Eaton 9PX s unique benefits include True online double conversion technology with high power...

Page 8: ...T 42 5 19 3 17 7 x 17 3 x 3 4 450 x 440 x 86 5 9PX1500GRT 41 4 18 8 17 7 x 17 3 x 3 4 450 x 440 x 86 5 9PX2000RT 61 6 27 9 23 8 x 17 3 x 3 4 605 x 440 x 86 5 9PX2200GRT 59 7 27 1 23 8 x 17 3 x 3 4 605...

Page 9: ...Slot for optional communication card 3 Relay output contact 4 Connector for additional battery module 5 Primary group outlets for connection of critical equipment 6 Group 1 programmable outlets for co...

Page 10: ...tic recognition of battery modules 9PX EBM 72V 13 13 12 12 2 3 Accessories Part number Description 9PXEBM36RT2U 9PXEBM48RT2U 9PXEBM72RT2U Extended battery module 9RK Rack kit 9PX Network MS Network ca...

Page 11: ...1EBM 100 2 7kW 3 0kVA Efficiency 94 Escape Up Down Enter On Off button Battery mode indicator orange Bypass mode indicator orange The following table shows the indicator status and description Indicat...

Page 12: ...is not powered until button is pressed Online mode The UPS is operating normally The UPS is powering and protecting the equipment Battery mode 1 beep every 10 seconds A utility failure has occured an...

Page 13: ...y settings Sets battery configuration Com settings Sets communication parameters Event log Event filter Selects faults alarms and or events to display Event list Displays the events stored Reset event...

Page 14: ...arm occurs 102 On Off settings Start Restart Cold start Auto restart Auto start Start on bypass Cold start Auto restart are Enabled Auto start Start on bypass are Disabled Forced reboot Enabled Disabl...

Page 15: ...ual battery set Auto detection Using standard EBM UPS detects automatically the number of EBM connected Deep Disch protect Yes No If set toYes the UPS automatically prevents battery from deep discharg...

Page 16: ...lay Bypass DB9 1 Low bat DB9 7 UPS OK DB9 8 On bat Remote command Enabled Disabled If Enabled shutdown or restart commands from software are authorized Enabled Shutdown commands Send CMD Output OFF OF...

Page 17: ...s passed and the batteries were never recharged do not use the UPS Contact your service representative 3 2 Checking the accessory kit 9PX 700RT 9PX 1000RT 9PX 1500RT 9PX 2000RT 9PX 3000RT 3 Installati...

Page 18: ...cable 18 USB communication cable 19 3 cable locking systems 20 Manual CD ROM 21 Software leaflet 22 Safety instructions 23 Quick start 24 Mounting kit for 19 inch enclosures 25 2 supports for tower p...

Page 19: ...on cable 18 USB communication cable 19 Cable locking system 20 Manual CD ROM 21 Software leaflet 22 Safety instructions 23 Quick start 24 Mounting kit for 19 inch enclosures 25 2 supports for tower po...

Page 20: ...with attached battery detection cable 2 Stabilizer bracket 4 screws included 3 Rack kit for 19 inch enclosures optional 4 EBM Installation manual Discard the EBM user s guide if you are installing the...

Page 21: ...left cover toward to right direction 3 Open the left side of the front panel A ribbon cable connects the LCD control panel to the UPS Do not pull on the cable or disconnect it A small amount of arcin...

Page 22: ...ug the EBM power cable s into the battery connector s Up to 4 EBMs may be connected to the UPS 2 Verify that the EBM connections are tight and that adequate bend radius and strain relief exist for eac...

Page 23: ...CD panel If you ordered other UPS accessories refer to specific user manuals to check the tower installation with the UPS To install the cabinet 1 Place the UPS on a flat stable surface in its final l...

Page 24: ...KVA US_EN 3 7 Rack installation Rack mounting of UPS EBM and accessory modules Follow steps 1 to 4 for module mounting on the rails 3 3 4 4 2 1 1 The rails and necessary hardware are supplied by EATON...

Page 25: ...6 It is preferable to connect the priority loads to the outlets marked 5 and the non priority loads to the outlets marked 6 7 that can be programmed Connect any high power devices to the 16 A outlet T...

Page 26: ...input cable 1 to the UPS Input socket 35 on the HotSwap MBP module 3 Connect the UPS outlet 5 to the UPS Output 34 on the HotSwap MBP module using the cable 28 supplied for G models These cables and...

Page 27: ...MBP do not use UPS outlets to directly power equipment As operating the bypass switch 33 will cut supply voltage to the equipment HotSwap MBP module operation 32 33 31 UPS start up with the HotSwap MB...

Page 28: ...ation cards 2 It is not necessary to shutdown the UPS before installing a communication card 1 Remove the slot cover 2 secured by screws 2 Insert the communication card in the slot 3 Secure the card c...

Page 29: ...y Warning Signal inputs have no function by default please choose a function through the LCD Settings Com settings Input signals on page 15 See below 2 examples of configuration with RPO terminal used...

Page 30: ...described procedures 6 Activate the external remote shut down contact to test the function Always test the RPO function before applying your critical load to avoid accidental load loss Programmable Si...

Page 31: ...work management Relay MS card has isolated dry contact Form C relay outputs for UPS status Utility failure Battery low UPS alarm OK or on Bypass Relay MS card Network MS card ETHERNET 100M 10M UPS dat...

Page 32: ...s power to your equipment 2 Check the UPS front panel display for active alarms or notices besides the Battery mode notice and notices that indicate missing utility power Resolve any active alarms bef...

Page 33: ...S restarts automatically when AC input power returns unless the restart function has been disabled and the load is supplied again 5 6 Setting High Efficiency mode In High Efficiency mode the UPS opera...

Page 34: ...tests are done every week in constant charging mode and at each cycle in ABM mode The tests frequency can be modified During the test the UPS transfers to Battery mode and discharges the batteries fo...

Page 35: ...r a long period recharge the battery every 6 months by connecting the UPS to utility power The internal batteries charge to 90 capacity in less than 3 hours However Eaton recommends that the batteries...

Page 36: ...batteries or battery packs Contact your service representative to order new batteries Proper disposal of batteries is required Refer to your local codes for disposal requirements Never dispose of bat...

Page 37: ...lace the EBM s 1 Unplug the EBM power cable and battery detection cable from the UPS If additional EBM s are installed unplug the EBM power cable and battery detection cable from each EBM 2 Replace th...

Page 38: ...n the HotSwap MBP module and the UPS 3 Set switch 33 to Normal position The red LED on the HotSwap MBP module goes OFF 6 6 Recycling the used equipment Contact your local recycling or hazardous waste...

Page 39: ...y mode and the battery is running low This warning is approximate and the actual time to shutdown may vary significantly Depending on the UPS load and number of Extended Battery Modules EBMs the Batte...

Page 40: ...e nearing the end of their useful life See 6 3 When to replace batteries 7 2 Silencing the alarm Press the ESC Escape button on the front panel display to silence the alarm Check the alarm condition a...

Page 41: ...000VA Table 3 Weights and dimensions Model UPS Dimensions D x W x H inch mm Weight lb kg 9PX700RT 17 7 x 17 3 x 3 4 450 x 440 x 86 5 36 4 16 5 9PX1000RT 17 7 x 17 3 x 3 4 450 x 440 x 86 5 36 4 16 5 9P...

Page 42: ...0V 110V 120V 125V 100 138V 9PX1000RT 120V 8 3A 9PX1500RT 120V 12 5A 9PX2000RT 120V 16A 9PX3000RT 120V 24A 9PX1000GRT 208V 4 8A 200V 208V 220V 230V 240V 176 276V 9PX1500GRT 208V 7 2A 9PX2200GRT 208V 10...

Page 43: ...or configurable as a frequency converter Output overload Online mode 102 130 12s 130 150 2s 150 shutdown after 300ms Percent is based on nominal Watt VA Transfer behavior can change see output mode s...

Page 44: ...ansit temperature 25 to 55 C 13 to 130 F Relative humidity 0 to 96 no condensing Operating altitude Up to 3 000 meters 9 843 ft above sea level no derating for 35 c 95 F room temperature Transit altit...

Page 45: ...on battery power Load Devices or equipment connected to the UPS output HE mode Operating mode by which the load is supplied directly by the AC source if it is within the tolerances defined by the user...

Page 46: ...Page 46 9PX 1 3 KVA US_EN...

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