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7. Troubleshooting
UPS overtemperature
The UPS internal temperature is too
high or a fan has failed.
At the warning level, the UPS generates
the alarm but remains in the current
operating state.
If the temperature rises another 10 °C,
the UPS transfers to Bypass mode or
shuts down if Bypass is unusable.
If the UPS transferred to Bypass
mode, the UPS will return to normal
operation when the temperature drops
5 °C below the warning level.
If the condition persists, shut down
the UPS.
Clear vents and remove any heat
sources. Allow the UPS to cool. Ensure
the airflow around the UPS is not
restricted. Restart the UPS.
If the condition continues to persist,
contact your service representative.
LED is On.
1 beep every 3 seconds.
The UPS does not start.
The input source is not connected
correctly.
Check the input connections.
The Remote Power Off (RPO) switch is
active or the RPO connector is missing.
If the UPS Status menu displays the
"Remote Power Off" notice, inactivate
the RPO input.
After 4 years of operation, the UPS
will provide a battery replacement
notification reminding you that your
batteries are nearing the end of their
useful life.
See "6.3 When to replace batteries".
7.2
Silencing the alarm
Press the ESC (Escape) button on the front panel display to silence the alarm. Check the alarm condition and
perform the applicable action to resolve the condition. If the alarm status changes, the alarm beeps again,
overriding the previous alarm silencing.
7.3 Service
and
support
If you have any question or problem with the UPS, call your distributor, your local service representative or
connect to:
powerquality.eaton.com
.
Please have the following information ready when you call for service:
• Model
number
• Serial
number
• Firmware
version
number
• Date
of
failure
or
problem
• Symptoms of failure or problem
• Customer return address and contact information
If repair is required, you will be given a Returned Material Authorization (RMA) number. This number must
appear on the outside of the package and on the Bill Of Lading (if applicable). Use the original packaging
or request packaging from the Help Desk or distributor. Units damaged in shipment as a result of improper
packaging are not covered under warranty. A replacement or repair unit will be shipped, freight prepaid for
all warrantied units.
For critical applications, immediate replacement may be available. Call the
Help Desk
for the dealer or
distributor nearest you.
7.4 CE
compliance
contact
• Eaton I.F. SAS - 110 Rue Blaise Pascal - 38330 Montbonnot St Martin – France.
