Eaton ePDU G3 Troubleshooting Guide P-164000278—Rev 1
www.eaton.com/ePDU
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Chapter 4
Warranty
Two-Year Limited Warranty (USA and Canada)
Eaton Enclosure Power Distribution Units (ePDUs)
WARRANTOR: The warrantor for the limited warranties set forth herein is Eaton Corporation, an Ohio
Corporation Company (“Company”).
RACKMOUNTED LIMITED WARRANTY: This limited warranty (this “Warranty”) applies only to the original
End-user (the “End-user”) of any Eaton Rackmounted Power Distribution Units (the “Product”) purchased on
or after June 1, 2004, and cannot be transferred. This Warranty applies even in the event that the Product is
initially sold by Company for resale to an End-user.
LIMITED WARRANTY PERIOD: The period covered by this Warranty for the Product installed [and currently
located] in the fifty (50) United States, the District of Columbia and Canada is twenty-four (24) months from the
date of purchase.
WHAT THIS LIMITED WARRANTY COVERS: The warrantor warrants that the Product (the “Warranted Item”)
is free from defects in material and workmanship. If, in the opinion of Company, a Warranted Item is defective
and the defect is within the terms of this Warranty, Company’s sole obligation will be to repair or replace such
defective Warranted Item (including by providing service, parts and labor, as applicable), at the option of
Company.
PROCEDURES FOR REPAIR OR REPLACEMENT OF WARRANTED ITEMS:
Standard Product: Defined as ePDU product with the product number sequence PWxxxxxxxxxx, (whereas x
can be any value). The Warranted item will be replaced by the Company.
Custom Product: Defined as ePDU product with any product number sequence that does not equal a standard
product as noted above. The Warranted item will be repaired at a Company site or such other location as
determined by Company.
If the Warranted Item is to be replaced by Company, and the End-user supplies a credit card number or
purchase order for the value of the replacement Product, Company will use commercially reasonable business
efforts to ship (via standard ground shipment and at no cost to the End-user) the replacement Warranted Item
to the End-user within one (1) business day after Company receives notice of the warranty claim. In such case,
the End-user must return (at Company’s expense) the defective Warranted Item to Company in the same
packaging as the replacement Warranted Item received by the End-user or as otherwise instructed by
Company. If Company does not receive the defective Warranted Item, Company will either charge the
End-user’s credit card, or send the End-user an invoice (which the End-user agrees to pay), for the value of the
replacement Product.
If the Warranted Item is to be replaced by Company, but the End-user is unwilling or unable to supply a credit
card number or purchase order for the value of the replacement Product, Company will use commercially
reasonable business efforts to ship (via standard ground shipment and at no cost to the End-user) the
replacement Warranted Item to the End-user within one (1) business day after Company receives the defective
Product from the End-user.
In any case, Company will provide shipping instructions and will pay its designated carrier for all shipping
charges for return of defective equipment and replacement of Warranted Items. Any returned Warranted Item
or parts that are replaced may be new or reconditioned. All Warranted Items returned to Company and all parts
replaced by Company shall become the property of Company.
WHAT THIS LIMITED WARRANTY DOES NOT COVER: This Warranty does not cover any defects or damages
caused by: (a) failure to properly store the Product before installation; (b) shipping and delivery of the Product
if shipping is FOB Factory; (c) neglect, accident, abuse, misuse, misapplication or incorrect installation; (d) repair
or alteration not authorized in writing by Company personnel or performed by an authorized Company
