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Eaton Power Xpert 9395 UPS Installation and Operation Manual 164201716—Rev 13
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The Power Xpert 9395 UPS supports Eaton's eNotify Service. eNotify Service is included at no charge during
the first year of operation (warranty period), and also with the purchase of an Eaton PowerTrust Support
Agreement after the initial warranty expires. eNotify and support agreement availability or specific features may
vary by market; for more information, refer to: www.eaton.com/enotify/.
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The eNotify Service provides proactive monitoring and a monthly report detailing the ongoing health of your
Power Xpert 9395 UPS:
•
Proactive monitoring, called Anomaly Detection, automatically analyzes the status of the Power Xpert 9395
UPS on a daily basis. All data gathered from the unit, current and historical, is analyzed at the Customer
Reliability Center (CRC) for trending issues. A set of factors, or rules, compared against your UPS's data
can indicate a potential impending failure and trigger an appropriate anomaly notification to a CRC Analyst.
Critical events are checked for additional anomalies. Through this service, the CRC can take pre-emptive,
corrective action to ensure the highest level of availability of your Power Xpert 9395 UPS.
•
The Customer Monitoring Report delivers information about Eaton's analysis of your Power Xpert 9395
UPS on a monthly basis. Depending on the model, the report provides detailed information about voltages,
loads, external factors such as temperature and humidity, the attached batteries, and system availability.
All of these factors contribute to the Relative Health Index (RHI) score that allows you to compare your
unit's health relative to Eaton's optimum UPS operating levels.
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A quick start guide and self-installation wizard tool are available on both the Software Suite CD included with
the Power Xpert 9395 UPS documentation and on the Web at: www.eaton.com/enotify/. For the latest
updates, installation tips, and information on connecting eNotify, visit the eNotify Web page. For installation
support or questions about the eNotify Service, contact crctriagegroup@eaton.com.
The eNotify Service relies on a ConnectUPS-X Web/SNMP Card (or Power Xpert card) installed with the UPS
sending one-way status and event e-mails to Eaton Remote Monitoring servers that analyze and store the data.
Those servers also take the appropriate actions of sending notifications and reports. The ConnectUPS Card
gathers information from the UPS directly and from any external sensors that are attached. The card also
records all events that are generated by the UPS. This data is stored within the non-volatile memory logs on the
ConnectUPS Card.
The eNotify Service runs on common protocols and transport mechanisms, making the connectivity between
the Power Xpert 9395 UPS and the Eaton Remote Monitoring servers easy to set up. By using common e-mail
transport mechanism, you do not have to open your network to proprietary or potentially unsecure protocols
and transports.
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Eaton’s Intelligent Power
®
Software solution, based on Web2.0 technology, includes two applications:
Intelligent Power
®
Manager™ for UPS management and monitoring, and Intelligent Power
®
Protector™, which
allows graceful shutdown of operating systems.
Eaton’s Intelligent Power
®
Software gives you all the tools you need to monitor and manage power devices on
your network, even in a virtualized environment. This innovative software solution combines the most critical
applications in ensuring system uptime and data integrity: not only power monitoring and management, but
also graceful shutdown during an extended power outage.
Because it can manage redundant power systems, it is an ideal solution for the most critical IT environments
with stringent requirements for power availability and reliability. Yet it is easy to use – the software scales
flexibly from a simple single computer, single UPS configuration, to the most sophisticated high availability
environments.”
