Eaton Power Xpert 9395P-900 Series Installation And Operation Manual Download

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Communication

8-2

Eaton

Power Xpert

9395P-900 UPS Installation and Operation Manual P-164000501—Rev 09

www.eaton.com/powerquality

8.2

PredictPulse

The 9395P UPS supports Eaton's. PredictPulse Remote Monitoring and Management Service is a subscription
monitoring and management service that collects and analyzes data from connected power infrastructure
devices, providing Eaton with the insight needed to make recommendations and take action on your behalf. It
is also powered by CA Technologies, bringing together the best in hardware and software. PredictPulse Service
is included at no charge during the first year of 9395P-900 UPS operation (warranty period) along with the
required connectivity parts. Beyond that, it may be purchased with Eaton Support Agreements or as a
standalone subscription after the initial warranty expires. PredictPulse may also be subscribed to for free as
part of a 90-day trial period. PredictPulse availability and first year bundled offers may vary by market. For more
information, visit www.eaton.com/predictpulse.

8.2.1

PredictPulse Features

PredictPulse provides proactive monitoring, an online dashboard, mobile app with alarm status information and
a monthly report detailing the ongoing health of your 9395P UPS. Features include:

Proactive monitoring that automatically analyzes the status of the 9395P UPS 96 times every day (every 15
minutes). All health data gathered from the unit, current and historical, is analyzed at the Customer
Reliability Center (CRC). Algorithms and sophisticated analytics software is constantly scanning your UPS's
data for potential failures. Anomalies are escalated to a Software and Monitoring analyst or Technical
Support specialist. Critical events are remotely diagnosed to expedite repairs, including smart dispatch of
field technicians with probable cause and likely parts (avoiding return visits due to lack of required parts).

Through this service, the CRC can take pre-emptive, corrective action to ensure the highest level of

availability of your 9395P UPS system.

Easy self-installation in minutes from a wizard installer or directly from the PowerXpert Gateway UPS card.
PredictPulse uses standard Eaton connectivity hardware, requiring no special software (devices only need to
be connected to a network).

Ability to give an unlimited number of coworkers access to the real-time data and reports found in
PredictPulse’s online dashboard and mobile app. This allows you to collaborate and Eaton to notify the most
appropriate person responsible for a specific site or device

Real-time access to key performance information, alarms and trended health data about your 9395P-900
UPS via the PredictPulse online dashboard. Depending on the model, the dashboard aggregates all
subscribed devices and provides detailed information about voltages, loads, energy savings, service levels,
external factors such as temperature and humidity, attached batteries, and system availability. All of these
factors contribute to the Relative Performance Index (RPI) score that allows you to compare your unit's
health relative to Eaton's optimum UPS operating levels.

Real-time alarm events for all subscribed devices via the PredictPulse mobile app (Apple and Android). You
can track all alarms by device. As critical alarms occur, Eaton will acknowledge them so you know when
Eaton has diagnosed the alarm (and pending notification of resolution).

A monthly summary report that delivers key performance information, alarms and trended health data about
your 9395P-900 UPS system, based on the prior month’s data.

A foundation based on CA Technologies’ leading Data Center Infrastructure Management (DCIM) software
application. This enables powerful reporting, analytics, security and compatibility with hundreds of power
infrastructure devices.

8.2.2

Installing PredictPulse

A quick start guide and self-installation wizard tool are available at www.eaton.com/predictpulse. The latest
updates, installation tips and information on connecting PredictPulse are also available at that link. For
installation support or questions about PredictPulse, contact

predictpulsesupport@eaton.com