TROUBLESHOOTING
Eaton 5115 Rack-Mount UPS (500–1500 VA) User's Guide
S
164201449 Rev B
www.eaton.com/powerquality
58
Site Wiring Fault (120V Models Only)
The Site Wiring Fault indicator on the UPS rear panel illuminates if the
ground wire connection does not exist or the line and neutral wires are
reversed in the line receptacle. This indicator stays on until the condition
is resolved. Have a qualified electrician correct the wiring fault. The UPS
operates when the indicator is illuminated, but does not provide rated
noise and surge suppression.
Table 8. Troubleshooting
Alarm or Condition
Possible Cause
Action
The
indicator is not on; the
UPS does not start.
The UPS internal battery is
not connected.
See “Connecting the UPS Internal Battery” on
page 24.
The power cord is not
connected correctly.
Check the power cord connections.
The UPS is in Standby
mode.
Press and hold the button until you hear the UPS
beep (approximately two seconds) to supply power
to the connected equipment.
The wall outlet is faulty.
Have a qualified electrician test and repair the
outlet.
The UPS operates in Battery
mode only, even though normal
utility power is present.
The input circuit protector
is open (230V models only).
Save your work and turn off your equipment. Turn off
the UPS. Reduce the load, then press the input
circuit protector on the UPS rear panel.
The UPS does not provide the
expected backup time.
The batteries need
charging or service.
Plug the UPS into a power outlet for 24 hours to
charge the battery. Press the button; if the alarm
beeps, see “Replacing Batteries” on page 48 to
replace the battery.
During extended power outages, turn off the UPS
after saving your work and shutting down your
equipment to conserve battery power.
LOAD 2
LOAD 1
Normal operation.
None. The UPS is operating in Normal mode and
automatically provides consistent voltage with the
Buck and Boost feature. Power is available to the
load segments as indicated by Load 1 (yellow) and
Load 2 (green).
1 beep every 4 seconds.
The UPS is on battery due
to a utility failure.
The UPS is powering your equipment with battery
power. Prepare your equipment for shutdown. If this
is an extended power outage, save your work and
turn off your equipment to conserve battery power.
