TROUBLESHOOTING
Eaton 5125 Tower UPS (1000–2200 VA) User's Guide
S
05147304 Rev C
www.eaton.com/powerquality
56
Table 9. Troubleshooting Guide (continued)
Action
Possible Cause
Alarm or Condition
The self-test failed.
Plug the UPS into a power outlet for at least
3 hours to charge the battery. Press and hold
the button for 3 seconds.
If the indicator is still on, shut down the
UPS and contact your service representative.
The UPS internal temperature is
too high.
Shutdown is imminent (10 seconds). Save
your work immediately and turn off your
equipment. Turn off the UPS.
Clear vents and remove any heat sources.
Ensure the airflow around the UPS is not
restricted. Wait at least 5 minutes and restart
the UPS. If the condition persists, contact
your service representative.
Ground wire connection does not
exist or the line and neutral wires
are reversed in the wall outlet.
Have a qualified electrician correct the
wiring.
Power requirements exceed UPS
capacity (101–110% for 3 minutes
or 111–150% for 10 cycles) or the
load is defective.
Turn off and unplug the UPS. Remove some of
the equipment from the UPS. Wait at least
5 seconds until all LEDs are off and restart the
UPS. You may need to obtain a larger
capacity UPS.
UPS fault condition.
Save your work and turn off your equipment.
Turn off and unplug the UPS. Contact your
service representative. The alarm cannot be
silenced.
