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5. Troubleshooting
5.3 Troubleshooting requiring EATON after-sales support
Troubleshooting one UPS (or two UPS in parallel) with ModularEasy module:
Note:
In case of multiple fault, press the
"Enter" button
(27)
and the scroll button
(25)
to get access to further details.
Display
Signification
Correction
POWER MODULE FAULT Internal power sub-module fault detected.
Use "Enter" button
(27)
to display details.
In Parallel :
See the note below to start the other UPS
alone.
Call the after-sales support department.
Follow the power sub-module replacement
procedure (see section 7.1)
BATT MODULE FAULT
Battery fault detected during the battery
test.
Use "Enter" button
(27)
to display details.
Call the after-sales support department.
Follow the battery sub-module and battery
module replacement procedure (see section
7.2)
FRAME FAULT
Internal chassis fault detected.
Use "Enter" button
(27)
to display details.
Call the after-sales support department.
Follow the frame replacement procedure
(see section 7.1, 7.2)
Note:
In parallel, when both UPSs are not protecting the load, a sequence enable to start with an UPS alone :
1 - On the failed UPS, on MAINTENANCE menu, choose «Start other UPS» (see section 4.5).
2 - Press yes.
3 - Start the other UPS to protect the load.
Indication
Diagnostic
Correction
The equipments are no longer
supplied when the manual bypass on
the ModularEasy module is set on the
Bypass position.
The equipments are connected to the
UPS output instead of the
ModularEasy module output.
Check the wiring(s) between the UPS
and the ModularEasy module (see
ModularEasy install manual).
The equipments are no longer
supplied when the manual bypass on
the ModularEasy module is set on the
Normal position.
The wiring(s) between the UPS and
the ModularEasy module is not
correct.
Check the wiring(s) between the UPS
and the ModularEasy module (see
ModularEasy install manual).
The equipments are no longer
supplied if Normal AC source fails
The manual bypass on the
ModularEasy module is set on the
Bypass position.
The wiring(s) between the UPS and
the ModularEasy module is not
correct.
Set the manual bypass on the
ModularEasy module to the Normal
position.
Check the wiring(s) between the UPS
and the ModularEasy module (see
ModularEasy install manual).
ESC
27
LOAD PROTECTED
x.xkVA / xxx% LOADED
x x x x x x x x FAULT
SINGLE UPS
25