Ebac 4650e, User Manual

Troubleshooting cont.

Is there thick ice on the coil which 

does not disappear?

It is normal for a thin layer of ice 

or frost to form on the coil –See 
Diagram C, but this will disappear 
when the unit defrosts.

Is the unit being run in the 

correct environment?

The unit should be run in a 

domestic environment with an 
ambient temperature of 3

°

C

or above?

The unit is leaking

The unit is operating as normal 
but is leaking water.

Is the back of the unit leaking?

Ensure that the drainage bung is 

inserted correctly in the rear of 
the unit – See Diagram D.

Is the container leaking?

Check that the container has no 

leaks by filling it with water over 
a sink.

Is the unit on a level surface?

The unit may leak if it is not 

placed on a level surface.
Your dehumidifier should always 
be placed on a level surface
for this reason.

There is a problem with the 
display

The unit appears to be operating as 
normal but the display is incorrect 
(Froze / No Fan Symbol etc)

Have you tried resetting the unit?

Unplug the unit and plug it back 

in. This will reset the unit and 
may resolve the problem.

The unit is damaged

The unit has been delivered 
damaged or has become 
damaged since purchase.

If the damaged part cannot be replaced we recommend you contact the customer service team on

0345 805 0000

, who will advise the best course of action.

• Dehumidifier serial number (located on a rating plate behind the water container)

• Your postcode and when and where you purchased your dehumidifier.

Can the damaged part be 

replaced?

If the Water Container / Filter

Housing are damaged, we can 
supply a replacement without the 
need to return the unit to us.

All information contained in this section can be found on our website and in the unlikely event of needing to return your dehumidifier 
for a repair, please go to:

www.ebac.com/support/customer-service

Alternatively call our customer service team on 0345 805 0000 during normal hours with the following information to hand:

The unit is icing up

The unit is operating as normal 
but is creating a lot of ice at the 
rear of the unit.

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