Appendix A: Troubleshooting Guide
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Appendix A: Troubleshooting Guide
doesn’t mean they are synchronized. Next, be sure that you have selected the
desired input clock source in the Console for your Echo product.
Problem:
Recordings made using the S/PDIF input contain occasional pops or
skips.
Solution
: When recording with the S/PDIF input, you must manually select the
S/PDIF clock as the input clock. This can be done from the Console.
Problem:
On Windows startup you hear a high pitched squealing sound or your
S/PDIF signal has gone crazy.
Solution
: Reset the sample rate. Older versions of Windows always set the sample
rate to 11kHz at startup. Because S/PDIF doesn’t support this rate, you will have
problems syncing until you reset your Echo hardware’s sample rate to one within
spec (like 44.1, 48 or 96kHZ). You can do this by playing a wave file of the
appropriate sample rate through your Echo product’s outputs. Then you will be
able to sync properly.
Problem:
You’re syncing to an external device and suddenly you’ve lost sync.
Solution
: Whenever your Echo product is syncing to an external device and you
change the sample rate in that device, you may need to reset the input clock setting
in the Echo console software. Just click on the input clock button to reset it.
Problem:
The sound cuts in and out, or the left or right channel doesn’t work.
Solution
: You may have a bad audio cable. Try using a different cable in the
problem channel.
Problem:
There is no sound unless I pull the audio plug out a little.
Solution
: Not all ¼” plugs are made to the exact same dimensions. Try a
plug/cable from a different manufacturer.
