Please check the following before requesting repairs. If the same abnormality occurs after
the action is taken, please contact the custom er service @ infor@synergyscience.com
Troubleshooting (cont.)
12
Problem
Cause
Solution
Not charging
Poor connection
Check that the charging
term inal and cable have
a solid connection
Charger or cable failure
Check for visible cable
dam age. Use a
different USB C cable,
use a different
USB/Outlet adapter
Hydrogen water is
generating a fine m ist
Unstable electrodes
Turn off the power,
clean and stabilize (pg
10)
Sm all leaks to the
oxygen outlet
Drying/dried electrode
part
Pour warm water (less
than 140°F/60°C) to use
the electrode area
sufficiently wet for
m ore than 10 m inutes
Operation sound
when hydrogen water
is generated.
Hydrogen bubble
generation sound
This is a norm al
occurrence
Odor from electrodes
Prolonged period since
cleaning
Clean system (pg 10)
