Troubleshooting
Section 7
Digital Satellite Receiver
Page 7 - 1
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7
TROUBLESHOOTIN G
1.
GENERAL
2.
EPG RELATED
Problem
Possible cause
What to do?
1. Nothing appears on the
receiver display.
■
Main power cable is
damaged or not
connected.
■
Check the main power
cord and insert it in the
(wall socket).
■
General domestic power
failure
■
Check the domestic
power supply and insert a
new fuse.
2. The display shows a
flashing - - : - -
■
The back-up battery of
the clock might be empty.
■
Contact your dealer.
3. You have forgotten the
personal PIN-code.
■
Contact your dealer.
Problem
Possible cause
What to do?
1. The EPG is empty.
■
You have selected an
empty (favorites) list.
■
Select another (favorites)
list.
■
The selected program
supports no EPG.
■
There is no solution for
this, the data is supplied
by the service provider
and beyond control.
■
The local time is not
correct.
■
In the Local Time menu,
set the correct time.
■
The selected program is
an analog channel.
(InfoBanner shows no
i button)
■
Select a digital channel
because analog channels
do not support EPG
information.
2. The EPG shows (little)
grey balloons without
text.
■
The time scale of the
EPG is to big.
■
Use the zoom function
(blue key) to reduce the
time scale until the
information can be read.
■
Select the grey balloon
and on the RCU, press
the i-key to view and read
the information.
