Chapter 5
•
Troubleshooting
H55651
Revision E
49
Chapter 5
Troubleshooting
Table 6: Troubleshooting
Problem
Possible cause
Possible solution
Terminal will not turn on
Battery not connected properly
Battery not charged
Check battery is correctly installed.
Connect AC/DC converter to charge
the battery.
Cannot get USIM card to lock
into position
USIM is not correctly oriented for
insertion
Ensure the USIM is oriented as
shown in the “Before Getting
Started” Section.
Ensure the USIM is pressed firmly
into the SIM slot.
The Web UI will not connect to
the terminal
No interface connection between
the terminal and computer
Your computer is configured with a
static IP address in the wrong
subnet.
Ensure there is a Wi-Fi or Ethernet
connection between the terminal
and computer.
Check the IP configuration settings
on your computer.
Enable DHCP or use a static IP
address in the same subnet as the
terminal’s local IP address. The
default terminal IP address is:
192.168.128.100
.
Terminal is connected to the
network but cannot obtain the
requested Quality of Service
Network temporarily not available. Retry again. If problem persists,
contact your service provider.
Terminal does not obtain a
GPS fix
Terminal’s location limits visibility
of 3 or more GPS satellites.
Move the terminal to a location
where there are few obstructions
such as trees or tall buildings, so
that as much as possible of the sky
is visible. Point the antenna towards
the most open area of sky (normally
straight up).
None of the above solutions
resolve the problem
Terminal may have a hardware or
software fault and needs to be
re-booted.
Remove power. Wait 30 seconds.
Reconnect the DC power and turn on
the terminal.
Summary of Contents for Hughes 4200
Page 1: ...Hughes 4200 User Guide H55651 Revision E July 09 2020 ...
Page 28: ...28 Chapter 3 Using the LCD keypad H55651 Revision E ...
Page 48: ...48 Chapter 4 Using the Web UI H55651 Revision E Figure 32 Modem Diagnostic page ...
Page 50: ...50 Chapter 5 Troubleshooting H55651 Revision E ...
Page 52: ...52 Chapter 6 Technical specifications H55651 Revision E ...
Page 58: ...58 Acronyms H55651 Revision E ...