EchoStar HUGHES HT2000W, User Manual

Page 1: ...HT2000W Satellite Modem User Guide 1041264 0001 Revision A February 15 2017 11717 Exploration Lane Germantown MD 20876 Phone 301 428 5500 Fax 301 428 1868 2830 ...

Page 2: ...ort to ensure the correctness and completeness of the material in this document Hughes Network Systems LLC shall not be liable for errors contained herein The information in this document is subject to change without notice Hughes Network Systems LLC makes no warranty of any kind with regard to this material including but not limited to the implied warranties of merchantability and fitness for a p...

Page 3: ...Disconnecting the modem power cord 11 Chapter 2 System Control Center 13 Accessing the System Control Center 13 System Control Center home page 13 Indicator links 14 Parameters bar 15 Side panel 15 System Status page 16 System Information page 17 Connectivity test 17 Built in self test 18 Chapter 3 Wi Fi Configuration 19 Getting Connected for the First Time 19 Connecting via Ethernet 19 Connecting...

Page 4: ...4 LEDS 39 Front panel LEDs 39 LAN port LEDs 40 Appendix A Specifications 43 HT2000W modem specifications 43 Appendix B Standards compliance 45 Repairs in Canada 45 Electromagnetic interference EMI 45 FCC Part 15 46 Canada Class B warning 47 Class II Radio Equipment per R TTE Directive 1999 5 EC 47 Acronyms and abbreviations 51 Index 53 ...

Page 5: ...hat could result in personal injury or in some cases death as explained below Each of these signal words indicates the severity of the potential hazard DANGER indicates a potentially hazardous situation which if not avoided will result in death or serious injury WARNING indicates a potentially hazardous situation which if not avoided could result in death or serious injury CAUTION indicates a pote...

Page 6: ...TION signal words as part of the signal word label Other symbols may appear next to DANGER WARNING or CAUTION to indicate a specific type of hazard for example fire or electric shock If other hazard symbols are used in this document they are identified in this section Additional symbols This document uses the following hazard symbols Indicates a safety message that concerns a potential electric sh...

Page 7: ...fer to the HT2000W satellite modem Description The HT2000W satellite modem connects to a satellite network to provide Internet service The modem connects to a computer or local area network LAN via one of its four 4 Ethernet ports and or its two 2 wireless networks Figure 1 shows the front and back of the HT2000W After your HT2000W satellite modem has been installed you can use your computer s web...

Page 8: ...re is available Operating environment Observe the following requirements for the modem s operating environment Ventilation and heat sources The modem must be adequately ventilated and kept away from sources of heat Do not block any of the modem s ventilation openings Leave 6 inches of space around the top and sides of the modem to ensure adequate ventilation and prevent overheating Do not place th...

Page 9: ...rheating and malfunction Figure 2 Modem operating position Computer requirements The computer that connects to the satellite modem should meet the minimum requirements specified by the computer operating system manufacturer and the following networking and browser requirements Networking and Internet browser requirements Ethernet port Ethernet network interface card NIC installed on your computer ...

Page 10: ...the satellite modem from possible damage due to power surges Always connect the DC power cord to the HT2000W rear panel before applying power to the power supply If you apply power to the power supply and then connect the DC power cord the satellite modem may not perform properly and could be damaged Observe the power standards and requirements of the country where it is installed If there is any ...

Page 11: ...ly orient the power cord connector When connecting the power cord you must push the connector into the DC IN port until it clicks This indicates the power cord is locked into the modem Figure 3 Aligning the power cord connector Disconnecting the modem power cord The power cord connector has a hard plastic sleeve marked with two arrows that you must slide backward when removing the cord from the mo...

Page 12: ...toward you away from the modem and pull the power cord from the DC IN port See Figure 5 Important If the power cord does not easily disconnect from the DC IN port do not force it Doing so could damage the modem Figure 5 Disconnecting the power cord from the modem Slide the power connector sleeve toward you and pull the power cord to disconnect it Secure the modem with one hand ...

Page 13: ...roperly Accessing the System Control Center To access the System Control Center website first connect a computer with a web browser to the satellite modem s LAN port The System Control Center is hosted on the modem so your computer does not have to be connected to the Internet to access the site To open the System Control Center double click the System Control Center shortcut on your computer s de...

Page 14: ... System Control Center Table 1 describes the destination page for each link Table 1 Destination pages Indicator Destination Description System Status System Status page Gives important information about the satellite modem s operational status System Information System Information page General information screen that identifies software and hardware versions and other important satellite connectio...

Page 15: ...n SAN Site account number SAN which identifies the installation site ESN Electronic serial number assigned to the modem Diagnostic Code Used to troubleshoot problems Figure 8 Parameters bar Side panel The following links appear on the left side panel of each System Control Center screen as shown in Figure 9 Figure 9 Side panel links Home Opens the System Control Center home page Connectivity Test ...

Page 16: ...y Note Some of these links may not appear because they are not enabled by the service provider System Status page The System Status page lists parameter information vital to the proper operation of the HT2000W Available system status values as shown in Figure 10 may vary depending on how your satellite modem is configured Figure 10 System Status page ...

Page 17: ...ons and satellite information Figure 11 System Information page Connectivity test To test your connectivity 1 Click the Connectivity Test link on the side panel The Terminal Gateway Connectivity Test panel appears in the center of the screen 2 Click Start the test as shown in Figure 12 Figure 12 Starting the connectivity test 3 A progress bar appears in the Terminal Gateway Connectivity Test panel...

Page 18: ...lts Built in self test Use the Built In Self Test link on the side panel to check the connectivity of the satellite modem To initiate the test 1 Click the Built In Self Test link on the side panel 2 The test results appear in the BIST Results panel as shown in Figure 14 Figure 14 Built In Self Test screen Note If the Built In Self Test fails contact Customer Care at 1 866 347 3292 for assistance ...

Page 19: ... with WPA Password 1 On the rear of the HT2000W is a label containing the default SSID Wi Fi Network Name for both 2 4GHz and 5GHz networks as well as the password to connect to the Internet 2 On your Wi Fi enabled device choose either the 2 4GHz or 5GHz network name in your Wi Fi setup utility Enter the password noted from the rear of the unit when prompted 3 You are now connected to your HT2000W...

Page 20: ... http 192 168 42 1 3 You will be presented with a login screen the default password is admin 4 Click Login Figure 15 Wi Fi login page Changing the administrator password We recommend you change this immediately upon installation Choose a password that is easy to remember but cannot be easily guessed 1 Login to your HT2000W s Wi Fi configuration page 2 On the left panel select Administration ...

Page 21: ...wed by your new password typed twice for verification 5 Click Save Settings 6 Once finished applying changes you will be logged out and your new password must be used to log in Changing your Wi Fi networks names and security settings Out of the box your HT2000W is setup to work with the Wi Fi settings listed on the rear label Should you wish to change these you can easily do so 1 Login to your HT2...

Page 22: ... Choose WPA Personal WPA Enterprise or No Password We recommend not operating your HT2000W without a Wi Fi password Default is WPA Personal WPA Mode Choose WPA mode WPA2 by default some legacy devices only support WPA you can change this to WPA WPA2 for such devices Cipher Suite This cannot be changed but is to inform you of the cipher suite being used Pre shared Key This is your Wi Fi password Th...

Page 23: ... name the same for both 2 4GHz and 5GHz networks SSID Broadcast When un checked this option allows you to hide your network from appearing when searching for Wi Fi networks on your devices You can still access this network but must use the hidden network option on the device you are trying to connect Security Type Choose your preferred security type Default is No Security but we recommend changing...

Page 24: ...lect Administration 3 Click the Reboot option on the left panel 4 Click the Reboot button on the page 5 Click OK on the confirmation dialog Figure 21 Reboot confirmation page 6 Your unit will now reboot Advanced Settings Advanced settings are all found under the Advanced Setup page in the left panel Advance settings allow for finer control over your network ...

Page 25: ... Main Page On the main page you can customize the following settings Figure 23 Wireless main page 1 Wireless Mode Choose which protocols each band will use in operation On 2 4GHz you can select just on protocol b g n or allow automatic control On 5GHz you can choose a only n only an mix or a n ac mix ...

Page 26: ...default your HT2000W will choose the maximum bandwidth based on local interference DFS Enable 5GHz only option this allows support of Dynamic Frequency Switching channels These channels are in the UNII 2 spectrum where weather radar operates Should a weather radar signal be detected your router will change channels to a non UNII 2 channel 2 4 5GHz Primary Guest Network Pages Here you can change th...

Page 27: ...r WPS settings WPS enabled by default allows for simple push button or PIN based setup This page allows you to enable disable WPS use the PIN based method to connect as well as activate the push button method as if you had pressed the WPS button the front of your HT2000W Figure 25 WPS ...

Page 28: ...able MAC filtering allows you to specify only certain MAC addresses that can connect to your router This option is disabled when WPS is enabled Figure 26 MAC Filtering Table LAN Main Page On the main page for LAN you can change the following settings Figure 27 LAN main page ...

Page 29: ...ubnet mask used on all devices 3 Lease Time How long DHCP leases are maintained for devices connected to your HT2000W 4 IP address pool Range of addresses connecting devices can be assigned LAN DHCP This page can be used to reserve IP addresses for specific MAC addresses Fill in the left side with a device s MAC address and the right side with the IP you wish to permanently assign that device Figu...

Page 30: ...e This page allows you to change your DNS server that any DHCP clients will utilize By default you will obtain this from your ISP Figure 29 DNS main page Firewall Main Page This page allows you to quickly enable disable all firewall features Figure 30 Firewall main page ...

Page 31: ...u can set rules for certain client devices Clicking Add Rule will allow you to create a new rule for one or a range of IP addresses Figure 31 Parental Controls URL Blocking This page allows you to list specific URLs to disallow These will be valid for all users Figure 32 URL Blocking ...

Page 32: ... you to enable disable SPI and Anti DoS filtering as well as discarding all pings coming from your WAN interface Figure 33 Intrusion Detection DMZ This page allows you to add one device to the demilitarized zone or DMZ for short A device in the DMZ will not abide by firewall rules Figure 34 DMZ ...

Page 33: ...Fi Configuration 1041264 0001 Revision A 33 IPv6 This page allows you to make port forwarding rules for IPv6 Figure 35 IPv6 NAT Main Page This page allows to you enable disable NAT functions Figure 36 NAT main page ...

Page 34: ...his page allows you to make custom NAT port forwarding rules Figure 37 Port Mapping Port Triggering This page allows you setup port triggering options specifying ports on WAN that will only be active when a specific range of ports on LAN is active Figure 38 Port Triggering ...

Page 35: ...Chapter 3 Wi Fi Configuration 1041264 0001 Revision A 35 QoS Main Page This page allows you to enable disable QoS as well as bias each priority level of traffic Figure 39 QoS main page ...

Page 36: ... Mapping This page allows you to setup QoS rules Rules can made to follow either specific devices external or internal IP addresses as well as ports Figure 40 Traffic Mapping Routing Main Page This page shows you the current routing table Figure 41 Routing main page ...

Page 37: ...Chapter 3 Wi Fi Configuration 1041264 0001 Revision A 37 Static Route This page allows you to design a static network route Click edit to configure a route Figure 42 Static Route ...

Page 38: ...38 Chapter 3 Wi Fi Configuration 1041264 0001 Revision A IPv6 Main Page This page allows you to enable disable IPv6 as well as provide the IPv6 prefix to use Figure 43 IPv6 main page ...

Page 39: ... their appearance on off or blinking the LEDs indicate the modem s operating status The front panel LEDs are white when lit Figure 44 Front panel LEDS Table 2 on page 40 explains what the modem status is when the LEDs are on off or blinking On means the LED is continuously lit Blinking means the LED is usually on but intermittently turns off briefly ...

Page 40: ...inking mostly off Ranging The modem is measuring the distance to the satellite to calibrate transmit timing and transmit power Off Condition preventing transmission LAN On Satellite modem is connected to a computer network card or Ethernet device Blinking Transmitting and or receiving data Off No device is connected to the LAN port or the device connected to the LAN port is not working properly Wi...

Page 41: ...Chapter 4 LEDS 1041264 0001 Revision A 41 Figure 45 LAN port LEDS ...

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Page 43: ...pth 5 822 inches 147 88 mm Operating temperature range 41 F to 104 F 5 C to 40 C Above 5 000 ft 1 524 m altitude the maximum temperature is reduced by 1 C per 1 000 ft 305 m Operating humidity range 5 to 90 non condensing Altitude Up to 15 000 ft 4 572 m Cooling method Convection Protocol support TCP IP Transmission Control Protocol Internet Protocol protocol suite Supported frequency ranges Ka ba...

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Page 45: ...he EU FCC Part 25 for the USA Telecommunications TIA IPoS Repairs in Canada Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should not attem...

Page 46: ...tor your body Responsible party s name Hughes Network System LLC Address 11717 Exploration Lane Germantown MD 20876 Telephone 1 866 347 3292 Trade name HUGHES Type of equipment Two way Hughes system Model number HT2000W This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC rules These limits are designed to provide reasonable...

Page 47: ...Equipment per R TTE Directive 1999 5 EC Restrictions for European Union Use of this product within the frequency band 29 25 GHz to 29 5 GHz requires licensure within the targeted EU Member state prior to being put into service No restrictions within the band 29 5 GHz to 30 0 GHz for this product Identified European countries This product may be operated in the following European countries AT BE CY...

Page 48: ...rench Par la présente Hughes déclare que l appareil II Radio Équipement de classe est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999 5 CE Par la présente Hughes déclare que ce II Radio Équipement de classe est conforme aux exigences essentielles et aux autres dispositions de la directive 1999 5 CE qui lui sont applicables Swedish Härmed intygar Hugh...

Page 49: ...Σ ΔΙΑΤΑΞΕΙΣ ΤΗΣ ΟΔΗΓΙΑΣ 1999 5 ΕΚ Italian Con la presente Hughes dichiara che questo Classe II apparecchiature radio è conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999 5 CE Spanish Por medio de la presente Hughes declara que el Clase II Radio Equipment cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles...

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Page 51: ...Electromagnetic interference F FAP Fair access policy H HTTP Hypertext Transfer Protocol I IP Internet Protocol L LAN Local area network LED Light emitting diode N NetBEUI Extended User Interface network transfer protocol Networking requirements NIC Network interface controller NOC Network Operations Center S SAN Site account number T TCP Transmission Control Protocol U USB Universal Serial Bus V ...

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Page 53: ...nment 8 heat sources 8 position 9 ventilation 8 Modem power supply 10 connecting power cord to modem 11 disconnecting power cord from modem 11 Modem specifications 43 S Standards compliance 45 Support 10 System Control Center 13 accessing 13 built in self test 18 connectivity test 17 home page 13 indicator links 14 parameters bar 14 side panel 15 System Information page 17 System Status page 16 ...