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EchoStar International Corporation
© 2
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04
Ech
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8.
S
MARTCARD
RELATED
3. My television does
not receive any
signal from the
receiver
■
You did not select the
correct A/V channel
on your TV.
■
Select the correct
A/V channel on your
TV.
■
You did not use a
correct SCART
cable.
■
Use only a full
featured SCART
cable that is correctly
shielded.
4. My television shows
black areas on the
left and right of the
screen.
■
You did not select the
correct Aspect ratio
for your TV.
■
On the receiver, in
the User profile
menu select the
correct Aspect ratio.
Problem
Possible cause
What to do?
1. I cannot view or
listen to a
scrambled channel.
■
The CI-module/
smartcard is not valid
for the service.
■
Insert a valid
CI-module/smartcard
correctly.
■
Contact your service
provider.
■
The CI-module/
smartcard is not
correctly inserted.
■
Insert a valid
CI-module/smartcard
correctly.
■
The descrambling
keys are not valid
anymore.
■
The descrambling
keys are regularly
updated by the
service provider.
Problem
Possible cause
What to do?
9.
M
OTORIZED
INSTALLATION
RELATED
Problem
Possible cause
What to do?
1. I cannot select a
specific satellite.
■
The required satellite
is located outside the
selected East or
West limit.
■
If physically possible,
mind dish damage,
revise the limit
setting.
■
Select another
satellite.
2. The motor reacts
unpredictable which
results in incorrect
positioning of the
dish.
■
The cables used are
worn, damaged or
corroded.
■
Inspect the cable for
possible damage and
install new cable as
required.
■
The cable is
incorrectly finished or
not sufficiently
shielded.
■
Use sufficiently
shielded and
correctly finished
cables.
3. The motor runs at
different speeds.
■
The speed depends
on the receiver
output voltage.
13V runs slow,
18V runs faster.
■
Select a transponder
that has horizontal
polarity (18V).
4. The motor cannot
find the satellite
anymore.
■
Motor problems.
■
In the System setup
menu, select Go to
reference to reset the
motor.
■
For DiSEqC1.2
If supported by your
model, select
Recalculate
positions.
■
Dish problems.
■
Make sure the dish is
correctly installed.
■
Cold weather.
■
Make sure the motor
is not frozen.
