32
Return Merchandise Authorization (RMA)
1.
Customers will be charged additional for testing and
repackaging when returned “bad” items are found to have no
problems or defects.
2.
Items found to be out-of-warranty or not belonging to JLab
Audio will not be replaced. Instead, they will be returned back
to the customer freight-collect.
3.
RMAs will be shipped back to customer via UPS ground
delivery. Express shipping will be at additional costs to the
customer.
4.
All RMAs must be accompanied with a copy of original
receipt or invoice with name, return address and phone
number of customer.
Exchanges
1.
Items will not be cross-shipped for any reason.
2.
The original receipt or invoice must accompany all
exchanges.
3.
All exchanges must be shipped freight pre-paid by the
customer and include a pre-paid shipping label for shipment
back to the customer. Furthermore, the customer is expected
to insure all items being shipped back. JLab Audio is not
responsible for any losses or damages for such equipment.
