@2021 EcoAir
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C480 V1
Page 12
All rights reserved
CHECK THE FOLLOWING POINTS BEFORE CONTACTING TECHNICAL SUPPORT.
TROUBLESHOOTING
In the unlikely event of a problem with your product, please refer in the first instance to:
ECOAIR TECHNICAL SUPPORT
www.ecoair.org/support
PROBLEM
REASON
SOLUTION
No Power
Dehumidifier is not plugged in or there is no
power supply
Plug the dehumidifier into mains and switch
plug ON. Check the main power supply
Check Light On
Filter clogged
Check and clean or replace the filter
The air inlet or outlet is blocked or covered
Remove obstructions
Low humidity condition
Switch off unit and move to another room
Water Full Light On
Water tank is full or installed incorrectly
Empty water tank or re
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install correctly
Water float out of position
Restore water float back into position
Water Leaking
Dehumidifier on uneven surface or water
tank fitted incorrectly
Ensure the dehumidifier is on a flat, even sur-
face, use a spirit level to check, remove tank and
replace correctly
Filter clogged
Clean or replace filter
Damaged water tank
Remove the water tank, fill with water and place
on a hard even surface to test for leakage
The continuous drainage is clogged or loose
Check the continuous drainage hose and its
connection
Not Collecting
Water
Set humidity is reached
Read adjust the humidity settings
Room is very cold or very dry for the current
settings
Read adjust the humidity setting or increase
the room temperature
Check room temperature and humidity levels
Filter dusty
Clean the air filter or replace it
Dehumidifier set up incorrectly
Ensure unit is set up correctly (Quick Start
Up)
Room temperature is too hot
Room temperature is too cold
Open the window or door to ventilate or In-
crease the heat in the room
Noisy
Water tank or filter fitted incorrectly
Check and refit the water tank or filter
Check unit is on an even level surface
