| 250 University Ave | Suite 400 | Toronto, Ontario | M5H 3E5
Toll Free 1.877.932.6233, Int. 1.647.428.2220,
support@ecobee.com
3-Year Limited Warranty
ecobee warrants that for a period of three (3) years
from the date of purchase by the consumer
(“Customer”), the ecobee Smart Thermostat
(excluding battery) (the
“Product”) shall be free of defects in materials and
workmanship under normal use and service. During
the warranty period, ecobee shall, at its option, repair
or replace any defective Products, at no charge for
labour or materials. Any replacement and/or repaired
device are warranted for the remainder of the original
warranty or ninety (90) days, whichever is longer.
If the product is defective, call Customer Service at
1-877-9-ecobee. ecobee will make the determination
whether a replacement product can be sent to you or
whether the product should be returned to the
following address: ecobee Customer Service, 477
Richmond Street West, #210, Toronto, ON M5V 3E7,
Canada.
In the event of a failure of a Product, Customer may:
(a) if Customer did not purchase the Product directly
from ecobee, contact the third party contractor from
whom the Product was purchased to obtain an
equivalent replacement product, provided the
contractor determines that the returned Product is
defective and Customer is otherwise eligible to
receive a replacement product; (b) contact ecobee
directly for service assistance at 1-877-9-ecobee and
ecobee will make the determination whether an
advance equivalent replacement Product can be sent
to Customer with return shipping supplies (in which
case a hold shall be put on Customer’s credit card
for the value of the replacement Product until ecobee
has received the defective Product). Product should
be returned to the following address:
ecobee Customer Service, 477 Richmond Street
West, #210, Toronto, ON M5V 3E7, Canada. If the
returned Product is found by ecobee to be defective
and Customer is otherwise eligible to receive a
replacement product, no amount shall be charged to
Customer’s credit card; or (c) ship the defective
Product directly to ecobee, in which case Customer
shall contact ecobee directly at 1-877-9-ecobee, so
ecobee can make the required shipping
arrangements. Upon receipt of the defective
Product, ecobee will ship an equivalent replacement
product to Customer, provided the returned Product
is found by ecobee to be defective and Customer is
otherwise eligible to receive a replacement product.
Warranty
This warranty does not cover removal or reinstallation
costs and shall not apply if the damages were found
to be caused by something other than defects in
materials or workmanship, including without limitation,
if the Product: was operated/stored in abnormal use
or maintenance conditions;
authorizes was subject to abuse, neglect, electrical
fault, improper handling, accident or acts of nature;
was not installed by a licensed Heating Ventilating
and Air Conditioning (HVAC) contractor; or
was installed improperly.
ecobee’s sole responsibility shall be to repair or
replace the Product within the terms stated above.
ECOBEE
SHALL NOT BE LIABLE FOR ANY LOSS OR
DAMAGE OF ANY KIND, INCLUDING ANY
SPECIAL, INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING, DIRECTLY OR
INDIRECTLY, FROM ANY BREACH OF ANY
WARRANTY, EXPRESS OR IMPLIED, OR ANY
OTHER FAILURE OF THIS PRODUCT.
Some US states and Canadian provinces
do not allow the exclusion or limitation of incidental
or consequential damages, so the above limitation or
exclusion may not apply to you.
in materials and workmanship is limited to repair and
replacement as set forth in this warranty statement.
All express and implied warranties for the product,
including but not limited to any implied warranties and
purpose, are limited to the three-year duration of this
limited warranty. No waaranties, whether express or
implied, will apply after the limited warranty period has
expired. Some US states and Canadian provinces do
not allow limitations on how long an implied warranty
lasts, so this limitation may not apply.
ecobee neither assumes responsibility for nor
authorizes any other person purporting to act on its
behalf to modify or to change this warranty, nor to
assume for it any other warranty or liability concerning
this product. have other rights which vary from
jurisdiction to jurisdiction.
If you have any questions regarding this warranty,
please write ecobee Customer Service, 477
Richmond Street West, #210, Toronto, Ontario M5V
3E7, Canada.
