37
West, 2nd Floor, Toronto, Ontario, M5V 3E7, Canada,. If the returned Product is
found by ecobee to be defective and Customer is otherwise eligible to receive
a replacement product, no amount shall be charged to Customer’s credit card;
or
(c) ship the defective Product directly to ecobee, in which case Customer shall
contact ecobee directly at 1-877-932-6233, so ecobee can make the required
shipping arrangements. Upon receipt of the defective Product, ecobee will
ship an equivalent replacement product to Customer, provided the returned
Product is found by ecobee to be defective and Customer is otherwise eligible
to receive a replacement product.
This warranty does not cover removal or reinstallation costs and shall not ap-
ply if the damages were found to be caused by something other than defects
in materials or workmanship, including without limitation, if the Product:
- was operated/stored in abnormal use or maintenance conditions;
- is repaired, modified or altered, unless ecobee expressly authorizes such
repair, modification or alteration in writing;
- was subject to abuse, neglect, electrical fault, improper handling, accident or
acts of nature;
- was not installed by a licensed Heating Ventilating and Air Conditioning
(HVAC) contractor; or
- was installed improperly.
ecobee’s sole responsibility shall be to repair or replace the Product within
the terms stated above. ECOBEE SHALL NOT BE LIABLE FOR ANY LOSS
OR DAMAGE OF ANY KIND, INCLUDING ANY SPECIAL, INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING, DIRECTLY OR INDIRECTLY, FROM
ANY BREACH OF ANY WARRANTY, EXPRESS OR IMPLIED, OR ANY OTHER
FAILURE OF THIS PRODUCT. Some US states and Canadian provinces do not
allow the exclusion or limitation of incidental or consequential damages, so
the above limitation or exclusion may not apply to you.
ecobee’s responsibility for malfunctions and defects in materials and work-
manship is limited to repair and replacement as set forth in this warranty
statement. All express and implied warranties for the product, including but
not limited to any implied warranties and conditions of merchantability and
fitness for a particular purpose, are limited to the three-year duration of this
Summary of Contents for DRAFT
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