Ecobee Smart Si, Installation Manual

3-YEAR LIMITED WARRANTY

ecobee warrants that for a period of three (3) years from the date of purchase by the 

consumer (“Customer”), the ecobee Smart Si thermostat (the “Product”) shall be free 

of defects in materials and workmanship under normal use and service. During the 

warranty period, ecobee shall, at its option, repair or replace any defective Products, at 

no charge. Any replacement and/or repaired device are warranted for the remainder of 

the original warranty or ninety (90) days, whichever is longer. 

If the product is defective, call Customer Service at 1-877-932-6233. ecobee will make 

the determination whether a replacement product can be sent to you or whether 

the product should be returned to the following address: ecobee Customer Service, 

477 Richmond St West, 2nd Floor, Toronto, Ontario, M5V 3E7, Canada, In the event of a 

failure of a Product, Customer may: 

(a) if Customer did not purchase the Product directly from ecobee, contact the third party 

contractor from whom the Product was purchased to obtain an equivalent replacement 

product, provided the contractor determines that the returned Product is defective and 

Customer is otherwise eligible to receive a replacement product;

(b) contact ecobee directly for service assistance at 1-877-932-6233 and ecobee will 

make the determination whether an advance equivalent replacement Product can 

be sent to Customer with return shipping supplies (in which case a hold shall be put 

on Customer’s credit card for the value of the replacement Product until ecobee has 

received the defective Product). Product should be returned to the following address: 

ecobee Customer Service, 477 Richmond St West, 2nd Floor, Toronto, Ontario, M5V 

3E7, Canada,. If the returned Product is found by ecobee to be defective and Customer 

is otherwise eligible to receive a replacement product, no amount shall be charged to 

Customer’s credit card; or 

(c) ship the defective Product directly to ecobee, in which case Customer shall contact 

ecobee directly at 1-877-932-6233, so ecobee can make the required shipping 

arrangements. Upon receipt of the defective Product, ecobee will ship an equivalent 

replacement product to Customer, provided the returned Product is found by ecobee to 

be defective and Customer is otherwise eligible to receive a replacement product.

This warranty does not cover removal or reinstallation costs and shall not apply if the 

damages were found to be caused by something other than defects in materials or 

workmanship, including without limitation, if the Product:

   was operated/stored in abnormal use or maintenance conditions;

   is repaired, modified or altered, unless ecobee expressly 

   authorizes such repair, modification or alteration in writing;

   was subject to abuse, neglect, electrical fault, improper handling, accident or acts 

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