ECONOLITE ZincBlue2 UPS 1000W, User Manual

83  |  ZincBlue2 User Manual

Problem

Solution

The ZincBlue2 UPS 1000W/1500W not getting AC Power

1) Check AC TO UPS cable from PIM is attached and supplying 120Vac.
2) Confirm UPS TEST switch on PIM is in the ON position.

The ZIncBlue2 UPS 1500W cold start is not working

With no AC power the system can be started from the battery cold start button. The ZincBlue2 UPS 1500W will enforce the minimum battery configuration: two 
500W panels or modules orUPStealth 2 XRT Battery 3600W must be attached. If only one 500W panel/module is attached to the ZincBlue2 UPS 1500W a cold 
start will not work.

Utility AC is applied with a cabinet miswire of swapped Hot and Neutral. Check the cabinet wiring to the PIM (Hot, Neutral, Ground) terminal block and rewire as necessary.

Enhanced Sensitivity is Enabled

Turn off Enhanced Sensitivity. This mode increase the ZincBlue2 UPS 1000W/1500W sensitivity to power failures and glitches and when it will switch from AC line 
power to backup mode.

Power Fail Thresholds range is too restricted

Change the LOW and HIGH Threshold to specify when the ZincBlue2 UPS 1000W/1500W should go into battery backup mode. A wider range will reduce 
sensitivity.

Poor cabinet neutral

Verify cabinet wiring.

Intermittent power connections from utility

Verify cabinet wiring--check for loose wires.

Adjust the Line Qualify Time

By default the line qualify time is set to 30s. After power is restored the system will remain in backup for the Line Qualify time. This can be adjusted from 30s to 
10s or 3s.

Batteries not attached or available

1) Check battery interconnect cable is connected between ZincBlue2 UPS 1000W/1500W and each battery. Confirm that when plugged in the UPStealth 2 UPS 
1000W/1500W recognizes the batteries (a dot on the LCD will light up for each battery detected).
2) Confirm the batteries are also connected to the PIM via AC cable.
3) The 1500W requires a minimum of one ZincBlue2 XRT Battery 3600W or two 500W ZincBlue2 Battery modules/panels. Confirm the system meets this 
requirement. If the minimum configuration is not met, then the LCD will display: STATUS: BACKUP UNAVAILABLE

Batteries voltage is too low (not charged)

Batteries will blink the LED White when fully charged. If system has recently been through a discharge cycle the batteries may not be charged up sufficiently to 
provide backup power (voltage will be too low).

The UPS input voltage is out of spec

Check incoming AC voltage is present and within spec: 85-140Vac.

The UPS inverter is not operational

Contact technical support.

The load is too high for the UPS
(Inverter Overload)

Confirm the total load on the PIM connected to UPS TEST OUTPUT and CABINET LOAD does not exceed the 1000W max rating of the ZincBlue2 UPS 
1000W/1500W.

The temperature is outside the operational range of the UPS

Check system is within its operational temperature range: -37C to 74C.

The tip switch is activated while the UPS is in backup mode.

Device is out of level by > 15 degrees. Return to a level state. Power cycle the ZincBlue2 UPS 1000W/1500W  as needed to clear fault.

Status screen states BACKUP UNAVAILABLE

This status will be present if the AC Power and UPS Output are out of specification (too high > 124V or too low < 116V). Also, an excessive loads on inverter can 
cause this.

Output Circuit Breaker maybe Open

The output circuit breaker is a 20Amp push button breaker. Make sure the white button is pressed in all the way (flush to the plastic). Confirm voltage at Cabinet 
load reads 120Vac.

A single Beep is heard.

This is normal and represents:
System going from NORMAL to BACKUP mode
System going from BACKUP to NORMAL mode

Emits single beep and has RED LED on the UPS

The load is too high for the UPS (see "UPS 1000 cannot provide battery backup")

ZincBlue2 UPS 1000W/1500W emits a long beep, followed by a string of 6 
short beeps

The inverter cannot detect batteries.  Confirm all battery connectors are fully seated.
Make sure battery LEDs are all on.

Batteries are not completely charged or are near the end of their service 
life.

1) Make sure batteries are fully charged (White light blinking) and not in charge mode (Blue light) when doing run time testing.
2) Hot and cold extreme temperatures can impact runtime.  Perform a run time test between 20C - 40C for best comparison testing.

Cabinet may have poor power factor.

Account for power factor as part of the load.

The batteries are not being charged.

The battery panels and modules will only charge between -37C to 50C, outside of this temperature range, as measured by the internal battery temperature 
sensors, the batteries will not attempt to charge. 

The ZincBlue2 UPS 1500W inverter not working with 1 battery 
panel/module

The ZincBlue2 UPS 1500W requires two 500W UPStealth 2 Battery Panels or Modules or UPStealth 2 XRT Battery 3600Wh in order to work properly (allow 
discharge). If it doesn't meet this requirement an error will be noted.

The ZincBlue2 UPS 1500W inverter is making clicking noises

The ZincBlue2 UPS 1500W is going through initialization and startup of the inverter. If this continues check battery connection; batteries maybe missing.

An invalid Subnet Mask was entered making it impossible to connect with 
UPS 1000.

If an invalid Subnet Mask was entered it will require doing a "Config Data Only" reset from the LCD:  STATUS > SETTINGS > ADDITIONAL SETTINGS > SYSTEM 
RESETS page.

System shows Backup unavailable and writes Inverter out of Spec 
Warning in the System Log

The 1500W controller output voltage is either less than 100V or greater than 130V. This device will not be able to go into backup when power is removed. 
Problem is likely a damaged or locked out inverter.  Check to make sure the output load (<=1500W) and battery voltages (43-60VDC) supplying the unit are 
within range.

System writes Inverter out of Spec Warning in the System Log.

The 1500W controller output voltage is either less than 115V or greater than 124V. The BACKUP mode will still be operational. A high output load and/or low DC 
(battery) voltage can contribute to the inverter going slightly out of spec. Confirm load is <=1500W.

The LED on the Battery Panel/Module is RED

This can occur if there is a hardware failure or if the cold start button is pressed for over 10 seconds while the  battery is powered by AC. 
 
Remove AC from the Battery Panel/Module.  Force battery off by holding COLD START button down for 10S to turn RED LED OFF.  Return AC power and perform 
a Power Loss test to confirm battery will go into backup mode (GREEN LED). If RED light remains on the battery panel/module contact technical support.

The LED on the Battery Panel/Module is ORANGE

Indicates a HW failure. Contact ZincFive technical support.

Always in BYPASS mode (BYPASS LIGHT IS RED)

1) System will go into BYPASS mode when the ZIncBlue2 UPS 1000W is not connected to the PIM or not operational. Make sure the AC power from the PIM is 
connected to the UPS 1000W; both input and output AC must be connected. Confirm UPStealth 2 UPS 1000W/1500W is active (LCD is ON).
2) Internal contactor maybe damaged.

Device not powering up

1) Check to make sure AC and DC breakers are in ON position (switch flat).
2) Confirm AC plugged in.
3) Confirm all battery cables attached to XRT and wired to their respective battery
4) Confirm the External Temperature Sensor is attached to battery lug and plugged in.

All four battery status LEDs are blinking red

This is a Hardware fault. Likely issues is the Temperature Sensor is not plugged in / missing or damaged. 
Note: The XRT system will shut down during backup or prevent the XRT from going into backup if the temperature sensor is missing.

All four battery status LEDs are solid red

This will occur when one or more of the batteries are unplugged or miswired. Check to make sure the battery cable is connected and properly wired to the 
battery (Red wire to positive terminal and Black wire to negative terminal). Check the fuse in each of the battery cables to make sure that none have opened.

XRT is not charging the batteries

The LN3 batteries will only be charged between -25C to 50C, outside of this temperature range, as measured by the external temperature sensor, the batteries 
will not attempt to charge. The system has a 5C hysteresis before returning to charging after exceeding the temperature limits.

XRT is not discharging the batteries at extreme temperatures

There is a low and high temperature limit on discharge. The Batteries will NOT discharge once the external temperature sensor attached to the battery terminal 
is less than -37C or greater than 74C.  This is to preserve the life of the battery and system.

Battery cable removed during operation

Removal of any individual battery cable during backup mode will cause the XRT / UPS to power down. Removal during charge or monitor mode will cause all four 
battery status LEDs  to be sold red notifying the user of an error.

One battery status LED is blinking red 

This indicates a weak or bad battery conditions.
The ZincBlue2 UPS 1000W/1500W will notify the user via Battery Attention warning. The red status LED will begin blinking for the corresponding bad battery. 
The blinking RED status LED will be cleared once the battery is removed and replaced.

Firmware update failure

Make sure there is nothing plugged into the micro-USB connector. Note: The micro-USB port is for factory/field service use only.

Battery Attention seen in the system log

The three conditions that will trigger a battery attention log are:
1) Temperature Sensor Failure, 2) Weak or bad battery detected, 3) Power supply failed to respond.
Power should be recycled on unit and connections (including battery fuses) should be re-checked.

ZincBlue2 XRT Battery 3600Wh 

ZincBlue2 UPS 1000W/1500W not powering ON

ZincBlue2 UPS 1000W/1500W RED LED Flashing

ZIncBlue2 UPS 1000W/1500W is too sensitive in going into battery backup mode

ZincBlue2 UPS 1000W/1500W stays in backup mode too long after power is restored

ZincBlue2 UPS 1000W/1500W cannot provide battery backup (UPS FAULT: Red LED ON)

The ZincBlue2 UPS 1000W/1500W emits an audible beep

The ZincBlue2 system does not meet expected backup time

The ZincBlue2 other

Battery Fault

Power Interface Module (PIM)

ZincBlue2 Troubleshooting Chart