© Copyright 2004 - 2018 The Fire Company Pty Ltd. All rights reserved. V0318
Troubleshooting
1. There is smoke or a foreign smell coming from the Burner when
burning
a. there may be waste burning that should not be in the Burner.
b. you are using the wrong fuel (it is imperative that you
ONLY
use
e-nrg Bioethanol).
c. You have placed something around/above the flame that has not
been approved or recommended.
d. If the Burner is empty (the flame is dying) or you have just turned the
fire OFF, this is normal. Just like when you blow out candles.
Solution
Shut the Burner to the off position and wait until it cools down. clean/
service the Burner and remove objects/waste.
2. When I attempt to light the Burner, it does not start
a. you have not put enough fuel in the Burner.
b. you have not used the right fuel (it is imperative that you
ONLY
use
e-nrg Bioethanol).
c. the Burner opening is obstructed, there needs to be adequate
ventilation for the flame to start.
d. the e-nrg Bioethanol is cold and takes time to ignite.
e. if used outdoors, the fuel may have been diluted with rain water.
Solution
check fuel level, it must be above the 1 litre [1 Quart] line, check type of
fuel used, and open the slider/hinge. repeat starting procedure until the
Burner warms up and remains ignited. If filled with water, empty burner,
clean and clear Burner and re-set up ready for re-filling.
3. The flame is not extinguishing when turned OFF
a. it may be that the speed used to close the Burner opening was too
slow.
b. There are particles obstructing the shut-off mechanism.
Solution
Ensure that there is nothing obstructing the shut-off mechanism. Attempt
to extinguish again smoothly with the shut-off mechanism. If it does not
extinguish, burn the fuel until empty and the flame dies out naturally and
contact your distributor. do not use again until it has been serviced.
If you have overfilled the Burner and the flame is burning strong,
prepare your extinguisher just in case, and monitor the flame till the
situation goes back to normal as you will not be able to turn it off. do
not blow or throw a blanket on it. do not pour water on it.
4. The slider/hinge cannot be pushed/pulled/flipped into position
when hot/cold
a. The Burner slider/hinge is dirty or filled up with debris left after
combustion.
b. There may be something stuck or obstructing the shut-off
mechanism e.g. something may have fallen into the Burner.
c. the Burner has been physically damaged internally (e.g. if it has been
dropped).
Solution
Clean/service the Burner and see if you find the obstruction. If you do
not find anything, contact your distributor. Do not use again until it has
been serviced.
5. I have spilt some fuel, what do I do before lighting?
remove all ignition sources. Keep people away from the area. Wipe
up spilt liquid thoroughly using a dry cloth, wipe again with a cloth
dampened with water. Avoid breathing vapours. Ventilate enclosed
space by opening windows and doors.
onLy ignite when the area is completely dry and you are certain that all
spilt fuel has been removed. Please refer to SdS for e-nrg Bioethanol.
6. The flame is unusually volatile and high
This is likely to be caused by a strong draft blowing on the flame.
Locate and remove the source of the draft (it may be that you have a
window/door open or fan operating that is directly pushing air towards
the fire). If you cannot remove the source of the draft and the flame is
too volatile, turn the fire OFF. You will need to rethink the positioning of
your unit before operating again or install a firescreen to minimise the
draft effect. Contact your distributor.
7. The Jerry Can doesn’t work properly
Please contact your distributor for further instructions. do not attempt to
fill the Burner with an unapproved alternative fuel can.
