21 © Copyright 2004 - 2011 The Fire Company Pty Ltd. All rights reserved. V7 0910.
Your Warranty
ENGLISH
Your EcoSmart™ Fire is covered by a transferable limited warranty and a solid service and support network
should you need it. At The Fire Company Pty Ltd, we believe in supplying you with the best, most user friendly
fireplace and providing you with the means to keep it that way. Many aspects of the EcoSmart™ Fire are hand-
produced, hand-finished and use natural materials, which makes them subject to minor variations in finish and
size. All of our pieces will mature and age over the course of time, through natural processes associated with use
and with heat and flame. These changes are an essential part of the dynamic of the piece. The Fire Company Pty
Ltd reserves the right to make minor amendments without prior notice.
Your Warranty
The Warranties set out above are express Warranties given by The Fire Company Pty Ltd and are in addition to
the rights and remedies which are conferred upon consumers by Trade Practices Act 1974 of the Commonwealth
and other Commonwealth, State or Territory legislation.
Service under the warranties set out above must be provided by The Fire Company Pty Ltd authorised
customer service centre who shall provide service during their normal working hours.
This warranty certificate along with proof of date of purchase must be produced when making any claim.
MODEL NO.
PURCHASER
SERIAL NO.
PURCHASED FROM
DATE OF PURCHASE
For warranty claims please contact your local distributor. If there is not a local distributor in your country please
visit
www.ecosmartfire.com
to source the details of the country closest to you.
*Do not return this form to The Fire Company Pty Ltd, please retain for your own reference.
A.
Service calls to:
1. Correct the installation of the EcoSmart™ Fire.
2. Instruct you how to use the EcoSmart™ Fire.
B
. Repairs when the EcoSmart™ Fire has been used
in other than normal domestic/commercial use or when
not used in accordance with the Installation, Operating
and Maintenance Manual.
C.
Repairs when the EcoSmart™ Fire parts or models
have been modified or altered in any way that has not
been approved in writing by The Fire Company Pty Ltd.
D.
Repairs when the EcoSmart™ Fire has been
dismantled, repaired or serviced by anyone other than an
authorized representative of The Fire Company Pty Ltd.
E.
Pick up and delivery.
F.
Normal maintenance as required in the Installation,
Operating and Maintenance Manual supplied with the
EcoSmart™ Fire.
G.
Transportation or traveling costs involved in the
repair when the appliance is installed outside The
Fire Company Pty Ltd’s AUTHORISED CUSTOMER
SERVICE CENTRES’s normal service area.
H.
Damage to the EcoSmart™ Fire caused by accident,
misuse or Act of God.
I.
Any incidental shipping or holding costs to deliver your
EcoSmart™ Fire or parts to an Authorized
Service Centre.
FULL
TWO YEARS
WARRANTY FROM
DATE OF PURCHASE
ON ALL STAINLESS
STEEL PARTS
(Stone chipping,
painting scratches and
general scratches are
not covered by Warranty)
Repair or, at our option,
replace without cost to
owner either for materials
or labour, any part that is
found to be defective.
Length of Warranty
The Fire Company Pty Ltd
undertakes to
The express Warranties do not include:
