23
5. Guarantee
5.1
Certificate of Guarantee
Ecoteck thanks you for the confidence you have placed in it with the purchase of one of our pellet
stoves and invites the purchaser to:
- examine the instructions for the installation, use and maintenance of the stove.
- examine the conditions of guarantee shown below.
The form provided by the installer must be filled in and stamped by the installer. If this does not occur,
the product will not be covered by the guarantee.
5.2
Conditions of Guarantee
The limited guarantee covers defects of manufacturing materials, on condition that the product has not
been broken due to an incorrect use, carelessness, wrong connections or errors of installation.
The following are not covered by guarantee:
- vermiculite (Firex 600);
- the glass of the door;
- the fibre gaskets;
- the painting;
- the stainless steel combustion basket;
- the resistance;
- the cast majolica
- any damage caused by inappropriate installation and/or handling of the stove and/or shortcomings by
the consumer.
The use of poor quality pellets or of any other material could damage components of the stove causing
the termination of their guarantee and the annexed responsibility of the manufacturer.
All damage caused by transport are not acknowledged, therefore please carefully check the goods on
receipt, immediately advising the dealer of any damage.
The guarantee form must be sent to the following address within eight days of purchase:
Nature’s Flame
PO Box 11-043
Sockburn
Christchurch 8443