21
EN
5. Troubleshooting
Please use this chart to troubleshoot common problems using DEEBOT 7.
NO.
Malfunction
Possible Causes
Solutions
1
DEEBOT 7 will
not charge.
The Bottom Power Switch
on the bottom of DEEBOT 7
is not turned ON.
Turn the Bottom Power Switch to the ON
position.
DEEBOT 7 has not made
a connection with the
Charging Dock.
Be sure that DEEBOT 7 has made a
connection with the Charging Dock Pins.
You may move the robot manually to make
the connection if necessary.
Charging Dock is unplugged
while robot’s Bottom Power
Switch is ON, which causes
battery consumption.
Plug in the Charging Dock and ensure the
robot’s Bottom Power Switch is turned ON.
Keep DEEBOT 7 on the Charging Dock to
make sure it has a full battery to work at
any time.
The battery is completely
discharged.
Re-activate the battery. Place DEEBOT 7
on the Charging Dock by hand, remove after
charging for 3 minutes, repeat 3 times; then
charge normally.
2
DEEBOT 7 gets
into trouble while
working and
stops.
DEEBOT 7 is tangled with
something on the floor
(electrical cords, drooping
curtains, carpet fringe etc.).
DEEBOT 7 will try various ways to get itself
out of trouble. If it is unsuccessful, manually
remove the obstacles and restart.
3
DEEBOT 7
returns to the
Charging Dock
before it finishes
cleaning.
When battery power
gets low, DEEBOT 7
automatically switches to
Return to Charger Mode
and returns to the Charging
Dock to recharge itself.
This is normal. No solution necessary.
Working time varies
according to floor surface,
room complexity and the
selected Cleaning Mode.
This is normal. No solution necessary.
4
DEEBOT 7
will not clean
automatically at
scheduled time.
Intelligent Scheduling
function is cancelled.
Please refer to section 3.4 Intelligent
Scheduling for details.
The Bottom Power Switch
on the bottom of the robot is
OFF.
Turn the Bottom Power Switch to the ON
position.
The robot’s battery is low.
Keep DEEBOT 7 powered ON and on the
Charging Dock to make sure it has a full
battery to work at any time.
DEEBOT 7’s components
are tangled with debris.
Turn DEEBOT 7’s Bottom Power Switch
OFF, clean the Dust Bin, and invert the
robot. Clean the Side Brushes and the
Main Brush as described in section 4
Maintenance.
