ECOVACS ROBOTICS DEEBOT X1 OMNI, Q&A

Page 1: ...DEEBOT X1 OMNI Q A ECOVACS ROBOTICS Co Ltd 2022 03...

Page 2: ...2 Catalogs Cleaning 3 3D Map 8 APP 12 Intelligence 13 Mapping 16 Station 17 YIKO Voice Assistant 23...

Page 3: ...te The user can simply ignore this and the route will return to normal when the floor is free of any obstacles 2 Q DEEBOT X1 misses some rooms while cleaning A 1 If a carpet or floor mat is placed at...

Page 4: ...on DEEBOT s underside 3 Check that the outlet has power and that the electrodes are fully in contact The Auto button flashes when the electrodes are in contact 4 If the problem persists after followin...

Page 5: ...re you have turned on Continuous Clean in the App 3 Please ensure the robot is charging normally Once charging completed it will do continue cleaning 8 Q Why does DEEBOT fail to completely detect carp...

Page 6: ...triggered After another AUTO Cleaning cycle and map update it will work normally 11 Q Why does DEEBOT not return to the docking station to wash the mopping pads if it starts mopping outside the dockin...

Page 7: ...he chance of sliding 14 Q DEEBOT X1 cannot go over a 20 mm threshold A 1 The threshold of 20 mm was measured under ECOVACS laboratory conditions In practice factors such as the shape width and angle a...

Page 8: ...r mopping task DEEBOT will automatically supplement the 3D map furniture information 2 You can manually add furniture in the 3D map and try furniture area cleaning using voice controls in advance Afte...

Page 9: ...erpendicular in the 3D map 2 If you have finished mapping your entire home but the internal walls are not being displayed correctly this may be caused by location errors during mapping or other interf...

Page 10: ...ing mapping make sure that DEEBOT has traveled to the area of where the bed is and that the area is clean and free of obstacles 2 DEEBOT is not likely to automatically recognize beds with three sides...

Page 11: ...an cause discrepancies in size 2 You can manually change the size and type of furniture by going to the Home Furnishing page from the 3D Map page 9 Q What should I do if the originally created 3D map...

Page 12: ...necting again 2 Check whether the Wi Fi signal is strong enough move the robot near the router and try connecting again 3 If the problem persists after following the steps above please contact custome...

Page 13: ...ne 2 You can also set the time zone of your phone system to match the time zone where you live then select Sync With Phone Time Zone in the ECOVACS HOME App App Settings DEEBOT Info Time Zone 3 When t...

Page 14: ...avoid obstacles A 1 Dust may have accumulated in the AIVI 3D module We recommend wiping it with a soft dry tissue 2 The AIVI 3D Smart Detection function is not enabled in the App 3 It will occasionall...

Page 15: ...commended to pay attention to the cleaning status of DEEBOT during cleaning and to help remove obstacles during cleaning to avoid mapping failure 7 Q Why are new maps slanted A 1 There are a lot of ho...

Page 16: ...rompted a map is generated Why can t I edit it A Please wait for DEEBOT to return to the docking station before editing the map Mapping 1 Q After the robot has created a map and started cleaning why d...

Page 17: ...been removed prior to using the unit so that no protective film peels back and blocks the laser sensors Station 1 Q DEEBOT X1 does not respond to docking station commands A 1 If DEEBOT is too far fro...

Page 18: ...nsure that the disposable dust bag is fitted correctly 5 Auto emptying will not start when Do Not Disturb mode is enabled in the settings 6 Auto emptying will not start when you let DEEBOT return to t...

Page 19: ...ght The white indicator on the body of the docking station will go off automatically 10 minutes after auto emptying It means the station is on standby 6 Q Why does the dust collection cabin in the doc...

Page 20: ...on may emit a slight odor during emptying but this will not affect normal use 9 Q Some water remains when the clean water tank and waste water tank are removed A This is because the entire principle o...

Page 21: ...vate the child lock on the App s setting about station 13 Q The child lock on the docking station fails to activate A If the docking station loses communication with the robot due to distance or walls...

Page 22: ...waste water tank to make sure it is properly installed 2 Make sure that the two waste water tank seals in the docking station are correctly installed 3 Click the button on the left side of the docking...

Page 23: ...ith the ECOVACS HOME App successfully confirm that voice wake up function is enabled in the App settings You can wake up DEEBOT by saying OK YIKO so that it can respond to the corresponding voice comm...

Page 24: ...toward you to interact with you based on the direction of the sound source Depending on the proximity of the sound source or whether there is anything affecting recognition of the sound source in bet...

Page 25: ...O Voice Assistant 8 Q Is the original voice recording saved on the server Is there a privacy risk A We do not store original voice information and user privacy will not be violated We always put the p...