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robot reservoir is limited, the cleaning performance will be affected after a certain
period of mopping. To ensure cleaning results, DEEBOT will clean for about 15
minutes then automatically look for the docking station. We recommend using
Vacuum Mode for multiple floors. Future OTA will optimize the feature.
13.
Q: Why does DEEBOT X1 slide when mopping?
A: Different floor materials and the air humidity in different seasons will result in
different amounts of surface water. Select the low water level in the App for
mopping can reduce the chance of sliding.
14.
Q: DEEBOT X1 cannot go over a 20 mm threshold.
A: (1) The threshold of 20 mm was measured under ECOVACS laboratory
conditions. In practice, factors such as the shape, width, and angle at which
DEEBOT approaches the threshold will have an impact on the success of the
threshold crossing.
(2) The drive wheels may have pet and human hair on them. Please clean the drive
wheels in a timely manner, otherwise DEEBOT’s ability to cross the threshold will
also be affected.
15.
Q: What should I do if the driving wheels are stuck?
A: Turn and press down the driving wheel to check if there is any foreign material
entanglement or stuck stuff, and remove them in a timely manner. If the problem
persists, please contact Customer Service.
