24
5. Troubleshooting
No.
Malfunction
Possible Causes
Solutions
4
DEEBOT
will not clean
automatically
at scheduled
time.
The scheduled cleaning time is
cancelled.
Schedule a cleaning time as described in
section 3.4.
Continued Cleaning function is
turned ON. DEEBOT has just
finished cleaning the scheduled
cleaning area.
This is normal. No solution necessary.
DEEBOT is powered OFF.
Power ON DEEBOT.
The robot’s battery is low or is not
on the Charging Dock.
Keep DEEBOT powered ON and on the
Charging Dock to make sure it has a full
battery to work at any time.
DEEBOT’s components are tangled
with debris.
Power OFF DEEBOT, clean the Dust Bin,
and invert the robot. Clean Side Brushes
and the Main Brush as described in
section 4.
5
DEEBOT is not
able to connect
to home Wi-Fi
network.
Incorrect home Wi-Fi username or
password entered.
Enter the correct home Wi-Fi username
and password.
DEEBOT is not within range of your
home Wi-Fi signal.
Make sure DEEBOT is within range of
your home Wi-Fi signal.
Network setup started before
DEEOBT was ready.
Turn ON Power Switch. Press the RESET
Button using a needle. DEEBOT is ready
for network setup when DEEBOT plays a
musical tune and its Wi-Fi Indicator light
flashes slowly.
Your smartphone’s operating
system needs to be updated.
Update your smartphone’s operating
system. The ECOVACS App runs on iOS
9.0 and above, Android 4.0 and above.
6
To reset DEEBOT, press the RESET Button using a needle for 5 seconds. DEEBOT is
successfully reset when it plays a musical tune.
