EcoWater ECR3700R20, Owner'S Manual

Page 1: ...for chlorine taste and odor Systems tested and certified by the Water Quality Association against CSA B483 1 How to operate your EcoWater Systems Water Conditioner Refiner SERIES 3700 3702 HydroLink HydroLink Plus Conditioners ECR Refiners ERR Chloramine Chlorine Conditioner ERRC Ù EcoWater Systems LLC P O Box 64420 St Paul MN 55164 0420 www ecowater com Designed Engineered Assembled in the U S A ...

Page 2: ...re designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio fre quency energy and if not installed and used in accor dance with the instructions may cause harmful interfer ence to radio communications However there is no guarantee that interference will not occur in a particular installation If this equ...

Page 3: ...l warranties available We are pleased to say YES EcoWater Systems LLC sells an EXTENDED PARTS ONLY WARRANTY for the ELECTRON ICS portion of your product This warranty is called the Perfect 10 and extends the warranty on the electronic FACEPLATE WIRING HARNESS DRIVE MOTOR POWER SUPPLY POWER CORD SENSOR HOUSING and MICRO SWITCHES to a total of TEN 10 YEARS from the date of original installation Your...

Page 4: ...emains uncorrected we will under the Crest of Excellence Performance Guaran tee and at no charge to you replace the unit with identical equipment or with equipment of comparable features and capabilities The Crest of Excellence Performance Guarantee applies to new equipment which is purchased and serv iced through Authorized EcoWater Dealers and is not applicable to equipment which is damaged or d...

Page 5: ...ficiency gr lb of Salt at Min Salt Dose 5 030 4 800 4 440 5 310 4 800 Water Used During Regeneration 4 7 gal 1 000 grains 3 8 gal 1 000 grains 3 9 gal 1 000 grains 2 9 gal 1 000 grains 3 8 gal 1 000 grains Service Flow Rate gpm 12 0 20 0 10 9 12 0 12 0 Pressure Drop at Service Flow Rate psi 13 13 8 11 10 Intermittent Flow Rate gpm 15 psi p 13 6 21 5 15 8 17 0 15 0 Intermittent Flow Rate gpm 30 psi...

Page 6: ...tory conditions actual performance of the system may vary based on local water conditions PERFORMANCE CLAIMS Contaminant Influent Challenge Level Maximum Allowable Product Water Level Barium 10 10 mg L 2 0 mg L Radium 226 228 25 pCi L 5 pCi L Models ERR3700R20 ERR3702R30 and ERR3702R50 have been tested according to NSF ANSI Standard 42 for the reduction of chlorine taste and odor The concentration...

Page 7: ...EW 20 14 IN 3 3 4 OUT 7 ECOWATER S Y S T E M S Dimensions FIG 1 SIDE VIEW FRONT VIEW TOP VIEW 3 3 4 IN OUT IN OUT 14 20 Model Nominal Resin Tank Size ECR3700R20 8 dia x 35 ECR3700R30 10 dia x 35 ERR3700R20 Cabinet Models 39 1 2 34 1 4 44 7 8 ...

Page 8: ...EW TOP VIEW 13 5 8 3 3 4 IN OUT IN OUT 20 BRINE TANK ECOWATER S Y S T E M S Dimensions 14 34 1 4 39 3 8 Model Nominal Resin Tank Size Dimension A Dimension B ECR3702R30 10 dia x 35 45 39 1 8 ERR3702R30 10 dia x 47 57 51 1 8 ECR3702R40 ECR3702R50S 12 dia x 54 63 57 1 8 ERR3702R50 ECR3702R70 ERRC3702R50 B A Two Tank Models ...

Page 9: ...MAIN WATER PIPE valve drain hose do not elevate more than 8 ft INLET OUTLET PLUMBING OPTIONS ALWAYS INSTALL either an EcoWater Systems bypass valve 7214383 or a 3 valve bypass system Bypass valves allow you to turn off water to the conditioner refiner for repairs if needed but still have water in house pipes OTHER REQUIREMENTS If installing in an outside location you must take the steps necessary ...

Page 10: ... sweat copper be sure to use lead free solder and flux required by federal and state codes Use pipe joint compound on outside pipe threads 1 UNPACKING EcoWater Systems conditioner refiner models R20 R30 and R40 are shipped from the factory in one carton The carton also includes a bag of small parts needed to assemble and install the unit plus this manual EcoWater Systems conditioner refiner models...

Page 11: ...E DRAIN HOSE NOTE See valve drain options on Page 9 a Elevating the drain hose may cause back pressure that could reduce the brine draw during recharge If raising the drain line overhead is required to get to the drain point meas ure the inlet water pressure to the conditioner refiner first For inlet pressures between 20 and 50 psi do not raise higher than 8 feet above the floor For inlet pressure...

Page 12: ...ATER AND SALT TO THE BRINE TANK a Using a pail or garden hose add about 3 gallons of water into the brine tank DO NOT pour into the brinewell b Add salt to the brine tank It is recommended to fill the brine tank no more than 1 2 full Level the salt when fin ished adding You can use most water conditioner salts but it must be clean Recommended nugget pellet or coarse solar salts have less than 1 im...

Page 13: ... Step 4 English Español Français Language ECOWATER S Y S T E M S Setup Procedure for Wi Fi Systems Push wireless router button Wireless setup Cancel FIG 12 Connected Key abc123 Wireless setup Continue FIG 13 Pushbutton WPS Option 4 Use the SELECT button to choose Pushbutton WPS The softener display will change to show Push wireless router button 5 Press the WPS or Push to Connect button on your ro...

Page 14: ...cted to the internet Verify that the router s internet connection works with your laptop or other device 15 On your laptop tablet or phone go back to the view of networks in range and make sure that your device is connected back to your local network Finish Setting up the Softener 16 Once you have connected the Wi Fi system and written down your key code press the SELECT button to advance to the n...

Page 15: ...ing in the customer information screen click the Save and Continue button NOTE When filling in address information be sure to select the country before attempting to select a state or province 32 Fill in the System Settings screen and click the Save Settings button 33 Fill in the Dealer Communication Preferences screen and click the Save and Continue button 34 The message Customer System Setup Com...

Page 16: ...reen click the Connect button to advance to the System Settings screen 10 Fill in the System Settings screen and click the Save Settings button 11 Fill in the Communication Preferences screen and click the Save and Continue button 12 The screen should change to show the Home page for your system including the softener dashboard Click the Log Out tab when you are done VISITING YOUR CUSTOMER ACCOUNT...

Page 17: ...tton 9 IRON LEVEL Press the UP 5 or DOWN 6 but tons to set the value for iron in your water See Figure 32 10 Press the SELECT button The screen will show Setup complete See Figure 33 11 If at this point you want to go back and make changes press the DOWN 6 button to scroll to Redo setup then press the SELECT button twice to repeat the wizard screens 12 If no changes are desired make sure Run syste...

Page 18: ...NG THE SUPPORT The EcoWater Systems HydroLink remote is shipped with a teardrop shaped support to hold the unit at an angle when placed on a horizontal surface 1 Snap one of the support s two tabs into the rectangu lar slot on the back of the remote s case See Figure 37 OPTIONAL WALL MOUNTING The EcoWater Systems HydroLink remote without the support may also be mounted on a wall If this option is ...

Page 19: ...o scroll through the menu options until Add new device is highlighted in a box See Figure 46 8 Press the remote s SELECT button and the Waiting for new device screen appears See Figure 47 The remote waits two minutes for the conditioner refiner to be activated in the next step 9 Make sure the conditioner refiner s display still shows the screen in Figure 41 Press the conditioner refin er s SELECT ...

Page 20: ...5 Set language Network options Menu Add new device FIG 46 Waiting for new device Please activate device Add new device FIG 47 FIG 48 Add new device EWS 3700 Device added successfully 5 To exit this screen press the LEFT 3 button or wait 30 seconds for it to exit automatically REMOTE MENUS Startup Menu Before any devices have been added to the remote the following menu is displayed Display options ...

Page 21: ...ust be part of any network usually a water conditioner refiner It is not necessary for every device in a network to be in radio range of all others Information one device com municates to any other device will be passed along like gossip to all devices in the network Remote System 1 Water Drinking Drinking System 2 Water Conditioner Water Refiner FIG 49 FIG 50 NAVIGATING THE SCREENS When the remot...

Page 22: ... next to it Taal instellen Netwerkopties Menu Nieuw toestel toevoegen FIG 57 EWS 3700 Status OK 43 days Out of salt in 88 gallons Water used FIG 52 Add new device RF signal strength EWS 3700 Delete current device EWS 3700 FIG 53 FIG 54 2 Press the remote s SELECT button to display the device menu 3 Press the DOWN 6 button to scroll through the menu options until RF signal strength is highlighted i...

Page 23: ...nu options until Recharge is highlight ed in a box See Figure 62 The conditioner refiner may not respond instantly to the remote s command Because of the way information is dis tributed in the HydroLink network it may take a few sec onds or even minutes if multiple AC powered devices are in the network ECOWATER S Y S T E M S Non Wi Fi Systems Only Remote Operation RECHARGING THE CONDITIONER REFINE...

Page 24: ... status screen 2 Press the remote s SELECT button to display the device menu 3 Press the DOWN 6 button to scroll through the menu options until Display data is highlighted in a box See Figure 66 4 Press the SELECT button to display the Display data screen See Figure 67 FIG 66 FIG 67 ECOWATER S Y S T E M S Non Wi Fi Systems Only Remote Operation Recharge EWS 3700 Remote control Recharge time Rechar...

Page 25: ...menu Figure 68 5 Press the DOWN 6 or UP 5 buttons to scroll through the list of display data items Items with a check mark in the box next to them will be displayed during normal operation 6 To select an unchecked display data item make sure the box next to the item s name is highlighted box is black inside Then press the SELECT button The check mark will appear in the box 7 To un select a checked...

Page 26: ... When finished entering the device name press the UP 5 button to switch to the upper line then press SELECT to go back to the device menu Figure 73 Display order EWS 3700 Display data Remote control data Remote control data Recharge time Recharge CHANGING WHICH DATA ITEMS MAY BE REMOTELY CONTROLLED Some devices conditioner refiners for example have a list of data items which may be controlled by t...

Page 27: ...gh lighted in a box See Figure 78 6 To exit this screen press the LEFT 3 button or wait 30 seconds for it to exit automatically 4 Press the SELECT button The screen shown in Figure 79 will appear 5 Press the RIGHT 4 button The screen shown in Figure 80 will appear DELETING A DEVICE To delete a device from the remote possible reasons for deleting a device include replacing or upgrading the conditio...

Page 28: ... features FIG 82 Efficiency mode Auxiliary control Special features Max days between recharges FIG 83 One second after being highlighted the viewing box expands See Figure 83 to show the entire message After three seconds the view resets Figure 82 The conditioner refiner status screens described in the previous section will not be displayed in a rolling sequence when one of the following items is ...

Page 29: ...36 Wireless information See Page 36 Water available See Page 36 Daily avg water used See Page 36 Water used today See Page 36 Total water used See Page 36 Current water flow See Page 36 Days powered up See Page 36 Last recharge See Page 36 Total recharges See Page 36 Advanced settings Cycle times Backwash time See Page 37 2nd backwash On Off See Page 37 2nd backwash time See Page 37 Fast rinse tim...

Page 30: ...he following Hardness Iron level Backwash time Second backwash On Off Second backwash time Fast rinse time Efficiency mode Max days between recharges Auxiliary control Chemical feed volume Chemical feed timer 97 feature Water to drain sensor Service reminder Setup changes SLS calibration point 0 SLS calibration point 1 To turn on the lockout feature 1 From any of the rolling status screens press t...

Page 31: ... to the rolling status screens Low salt alarm Salt type Salt settings FIG 91 LOW SALT ALARM Use this feature to program when the electronic control will display a low salt alarm The number of days can be customized or the feature can be turned off The default is 20 days 1 From any of the rolling status screens press the SELECT button to display the Main menu 2 Press the DOWN 6 button to scroll thr...

Page 32: ...ample if you have guests and the Water available screen See Page 36 is at or below 50 you could deplete conditioned water capacity before the next automatic recharge Initiating a manual recharge will restore 100 conditioned water capacity after com plete 1 From any of the rolling status screens press the SELECT button to display the Main menu SETTING THE CURRENT TIME When the conditioner refiner s...

Page 33: ... IRON LEVEL When the conditioner refiner s electronic control is first powered up a wizard screen prompts you to enter your water s iron level See Pages 13 15 or 17 The conver sion is 3 grains per ppm of clear water iron To change 1 3 Go to the Basic settings menu by following Steps 1 3 in Setting Recharge Time at left 4 Press the DOWN 6 button to scroll through the menu options until Iron level i...

Page 34: ...urn to the rolling status screens This does not include service reminders errors alerts or Recharge status screens SETTING THE LANGUAGE When the conditioner refiner s electronic control is first powered up a wizard screen prompts you to set the language See Page 13 15 or 17 Language is set independently on the conditioner refiner and remote See Page 22 to set the remote s language To change the co...

Page 35: ...e LEFT 3 button twice to return to the rolling status screens SETTING HARDNESS UNITS Use this feature to select grains or parts per million ppm as hardness units 1 From any of the rolling status screens press the SELECT button to display the Main menu 2 Press the DOWN 6 button to scroll through the menu options until User preferences is highlighted 3 Press the SELECT button to display the User pre...

Page 36: ... options until the desired option is highlighted See list at the top of this column 5 Press the SELECT button to display the desired information screen See Figures 118 127 6 The Total water used screen See Figure 123 shows the volume of water used since it was last reset it works like the trip odometer in a car To reset the value to 0 press the RIGHT 4 button while this screen is displayed 7 When ...

Page 37: ...tures Troubleshooting Advanced settings FIG 129 4 Make sure Cycle times is highlighted 5 Press the SELECT button to display the Cycle times menu See Figure 130 User preferences System information Advanced settings Main menu FIG 128 3 Press the SELECT button to display the Advanced settings menu See Figure 129 Off On 2nd backwash On Off FIG 132 8b Second backwash On Off If the desired option alread...

Page 38: ...ree times to return to the rolling status screens Only displayed if Auxiliary control is set to Chemical feed Salt efficient Auto adjusting High capacity Efficiency mode FIG 138 Auto Max days between recharges FIG 139 Off On 97 feature FIG 140 8a Efficiency mode If the desired efficiency mode already has a dot next to it See Figure 138 go to Step 9 Otherwise press the DOWN 6 or UP 5 buttons to scr...

Page 39: ... run a chemical feed pump If chosen the chemical feed volume and timer must be set as detailed at right Water use Turns 24V DC on when the condition er s turbine indicates water flow Could drive an air pump for iron or sulfur oxidation Fast Rinse Turns 24V DC on during the fast rinse portion of the regeneration cycle 9 Press the SELECT button The display will go back to the Special features menu F...

Page 40: ...ures is highlighted 5 Press the SELECT button to display the Special features menu See Figure 148 Service reminder Service overdue FIG 147 ECOWATER S Y S T E M S Conditioner Refiner Operation Off On Water to drain sensor FIG 146 WATER TO DRAIN SENSOR Wi Fi systems only When this feature is On the default setting a sensor in the conditioner refiner s valve drain elbow fitting allows the electronic ...

Page 41: ...u 11 Press the LEFT 3 button three times to return to the rolling status screens or error code screen if an error condition exists SETUP CHANGES This feature allows a service technician to repeat the setup procedure See Pages 13 15 or 17 or restore the conditioner refiner s default operating values 1 From any of the rolling status screens press the SELECT button to display the Main menu 2 Press th...

Page 42: ...ock granulated table ice melting or ice cream making salts etc are not recommended SALT WITH IRON REMOVING ADDITIVE Some salts have an additive to help a water conditioner refiner han dle iron in the water supply Although this may help keep the resin bed clean it may also release corrosive fumes that will weaken and shorten the life of some EcoWater Systems conditioner refiner electronic parts Iro...

Page 43: ... water If needed use a small brush to remove iron or dirt Be careful not to scratch misshape etc surfaces of the nozzle venturi Also check and clean the gasket and flow plug s if dirty Carefully replace all parts in the correct order Lubricate the o ring seal with silicone grease and put in place Install and tighten the cap by hand only Do not overtighten which could break the cap or housing Put t...

Page 44: ... open the BYPASS valve 4 Close all house faucets PRESSURIZE 1 Open HOT and COLD house faucets 2 Close the BYPASS valve and open the OUTLET valve 3 Slowly open the INLET valve 4 Close all house faucets ECOWATER SYSTEMS BYPASS VALVE See Figure 156 DE PRESSURIZE 1 Close the house main water supply valve 2 Open HOT and COLD conditioned water house faucets 3 Push the bypass valve handle to Bypass posit...

Page 45: ... too low Referring to Setting Hardness on Page 33 check the current hardness setting and increase if needed Hot water being used when conditioner refiner is recharging Avoid using hot water during recharges because water heater refills with hard water Increase in actual hardness of water sup ply Have unconditioned water sample tested Referring to Page 33 check the current hardness setting and incr...

Page 46: ...charge Check on next page for position verification Requested position of the valve Motor state on or off Valve position switch open or closed Turbine count indicates water flow See fol lowing section for turbine diagnostics Salt level sensor distance reading of sensor Drain TDS total dissolved solids in ppm Drain temperature C Tank light switch open or closed RF module detected or not Error code ...

Page 47: ...played See Figure 161 11 If the unit does not draw brine check for Dirty or defective nozzle venturi See Page 43 Nozzle venturi not seated on the gasket or gas ket not sealing properly Restriction in valve drain causing back pressure bends kinks elevated too high etc Obstruction in valve or brine tubing Internal valve fault obstructed outlet disc wave washer faulty etc 12 With the Diagnostics scre...

Page 48: ...Back of Faceplate Ribbon Gray Gray Ribbon Black Valve Motor Turbine Sensor GND 5 OUT Position Switch NO C Power Supply Water to Drain Detector Wi Fi systems 120V AC 60 Hz 24V DC Power In Auxiliary Output 24V DC ECOWATER S Y S T E M S Schematic Red Salt Level Sensor Lid Sensor Tank Light ...

Page 49: ...49 ECOWATER S Y S T E M S Notes ...

Page 50: ...S Repair Parts ECOWATER SYSTEMS CONDITIONER REFINER ASSEMBLY Cabinet Models 1 12 11 4 2 3 5 6 7 10 8 9 14 13 15 16 17 18 19 20 21 22 24 23 28 29 25 26 27 Valve Assembly See Pages 54 55 for parts 30 31 32 33 34 35 36 102 105 37 ...

Page 51: ... Hardware Kit includes Key Nos 17 18 17 á Nut 18 á Screw Key No Part No Description 19 7353187 Repl Brine Tank 7331258 Overflow Hose Adaptor Kit includes Key Nos 20 22 20 á Grommet 21 á Adaptor Elbow 22 á Hose Clamp Ù 23 7310210 Brine Valve Assembly 24 7327568 Float Stem Guide Assembly 25 7124415 Gravel 17 lbs 26 0502272 Resin 1 cu ft standard mesh 7052202 Resin 1 cu ft fine mesh 7175149 Activated...

Page 52: ...arts ECOWATER SYSTEMS CONDITIONER REFINER ASSEMBLY Two Tank Models Valve Assembly See Pages 54 55 for parts 50 56 52 54 53 58 60 80 81 77 78 79 82 83 84 85 86 88 87 102 105 61 57 76 75 89 55 51 65 64 69 68 72 73 74 71 63 59 62 70 67 66 ...

Page 53: ...5 Cover Brinewell 69 7109871 Brinewell 7357822 Brinewell Mounting Hardware Kit includes Key Nos 70 71 70 á Nut 71 á Screw Key No Part No Description 7331258 Overflow Hose Adaptor Kit includes Key Nos 72 74 72 á Grommet 73 á Adaptor Elbow 74 á Hose Clamp Ù 75 7310210 Brine Valve Assembly 76 7327568 Float Stem Guide Assembly 77 7124415 Gravel 17 lbs 78 0502272 Resin 1 cu ft standard mesh 7052202 Res...

Page 54: ...VALVE ASSEMBLY All Models 104 103 134 121 122 123 124 125 126 127 130 131 132 129 128 133 112 113 135 136 137 138 139 140 141 142 143 144 145 146 147 148 100 101 102 105 106 107 108 109 110 111 112 113 114 115 117 116 119 120 119 120 111 118 ...

Page 55: ...i Fi systems 117 7170327 O Ring 5 8 x 13 16 118 1110600 Flow Plug Fast Rinse 2 4 gpm ECR3700R20 7097969 Flow Plug Fast Rinse 3 0 gpm ERR3700R20 R30 R40 models 7097977 Flow Plug Fast Rinse 4 0 gpm R50 R70 models 7331177 Tank Neck Clamp Kit includes 2 ea of Key Nos 119 120 119 á Retainer Clip 4 req v 120 á Clamp Section 4 req v Key No Part No Description 7137507 Nozzle Venturi Assembly includes Key ...

Page 56: ...____________________________ Date _________________ Seller ________________________________________________________________ Date _________________ Seller s Address _______________________________________________________________________________ Seller s Phone No _____________________________________________________________________________ EcoWater Systems Digital Demand Water System ECR ERR Series ...