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WARRANTY INFORMATION

Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Safety Guides . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

What the Drinking Water System Will Do. . . . . . . . . . . 5

Components of the System. . . . . . . . . . . . . . . . . . . . . . . 5

Checks to Make Before Installing . . . . . . . . . . . . . . . . . 5

Installing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-14

   Feed Water Supply. . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

   Reject Water Drain Fitting. . . . . . . . . . . . . . . . . . . . . . 6

   Installing Faucet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

   Installing RO Assembly & Storage Tank . . . . . . . . . . 8

   Tubing Connections. . . . . . . . . . . . . . . . . . . . . . . . . . . 9

   Connect Water Supply, Storage Tank 

   & Drain Tubing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

   Install Filter Cartridges / Sanitizing / 

   Pressure Testing / Purging . . . . . . . . . . . . . . . . . . . . . 11

   Installing Hydrolink Plus

®

RO Module . . . . . . . . . . 12

   Installing (or Replacing) Batteries. . . . . . . . . . . . . . . 12

   Connecting Hydrolink Plus

®

to Wi-Fi . . . . . . . . . 13-14

      Checking Batteries & Connection . . . . . . . . . . . . . 13

      Connect Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

      Connect to Wi-Fi Using the App. . . . . . . . . . . . 13-14

      Register Device / Setup Alerts . . . . . . . . . . . . . . . . 14

      Wi-Fi Data / Alerts . . . . . . . . . . . . . . . . . . . . . . . . . 15

      Position Hydrolink Plus

®

Under the RO Cover. . . 15

How the RO System Works . . . . . . . . . . . . . . . . . . . . . 16

Replacing the Filters & RO Membrane . . . . . . . . . . . . 17

Care of Your Reverse Osmosis System. . . . . . . . . . 17-20

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

System Schematic. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installation of Optional Fittings . . . . . . . . . . . . . . . . . . 22

Remote Location Installation . . . . . . . . . . . . . . . . . . . . 23

Repair Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24-25

Performance Data . . . . . . . . . . . . . . . . . . . . . . . . . . 26-29

TABLE OF CONTENTS

LIMITED WARRANTY

1, 3, 5, 7 and 10 YEAR

EcoWater Systems LLC, guarantees to the original owner that: for a period of ten (10) years from the date of pur-

chase, the RO holding tank will be free from defects in material and workmanship. The Model HERO-385Plus elec-

tronics, including the Hydrolink Plus

®

module, will be guaranteed for a period of seven (7) years from defects in

material and workmanship. The Model ERO-385E electronics will be guaranteed for a period of five (5) years from

defects in material and workmanship. The faucet will be guaranteed for a period of three (3) years from defects in

material and workmanship. The reverse osmosis membrane will be guaranteed for a period of one (1) year from

defects in material and workmanship. All other parts of the drinking water system will be guaranteed for a period of

five (5) years from defects in material and workmanship. The prefilters and postfilter, which are expendable, are not

covered under this warranty. This warranty does not include normal shipping, installation or service charges.
Any defective part, as described above, which fails within the ten, seven, five, three or one year period from date of

purchase will be repaired or replaced, F.O.B. our plant, St. Paul, MN.
The sole obligation of EcoWater Systems LLC, under these guarantees, is to replace or repair the component or part

which proves to be defective, within the specified time period, and EcoWater is not liable for consequential or inci-

dental damages due to misuse, alteration, neglect, freezing or a force of nature. All implied warranties, including any

implied warranty of merchantability or of fitness for a particular purpose, are disclaimed to the extent they extend

beyond the above periods. No dealer, agent, representative, or other person is authorized to extend or expand these

guarantees.
Some states do not allow limitations on how long an implied warranty lasts or exclusions or limitations of incidental or

consequential damage, so the limitations and exclusions in this warranty may not apply to you. This warranty gives

you specific legal rights, and you may have other rights which vary from state to state.

Summary of Contents for ERO-385

Page 1: ...85E HERO 385Plus Designed Engineered Assembled in the U S A Systems tested and certified by NSF International against NSF ANSI Standards 58 and 42 for the reduction of claims as specified in the perfo...

Page 2: ...eriod of five 5 years from defects in material and workmanship The faucet will be guaranteed for a period of three 3 years from defects in material and workmanship The reverse osmosis membrane will be...

Page 3: ...data sheet and Arsenic Facts section for an explanation of reduction performance u NOTE This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part...

Page 4: ...ature and total dissolved solids Efficiency rating means the percentage of the influent water to the system that is available to the user as revers osmosis treated water under operating conditions tha...

Page 5: ...quired or a special drain adapter are avail able from EcoWater to use where codes permit Refer to Pages 22 and 25 These options install on the sink drain pipe tailpiece above the p trap RO FAUCET The...

Page 6: ...g to the fitting until Step 2 top of Page 10 Running the RO drain tubing directly to a floor drain laundry tub sump standpipe etc is preferred If that is not possible or practical check and comply wit...

Page 7: ...rough the sink or countertop hole and through the spacer if used Figure 3 NOTE If you will route the RO drain tubing directly to the drain point disregard Steps 4 and 6 and do Step 1 on top of Page 10...

Page 8: ...si tion the tank upright or on its side 5 Apply teflon tape on the tank nipple threads and install the shutoff valve 6 Model ERO 385E only Connect telephone style wire from the monitored faucet to the...

Page 9: ...e o ring Continue pushing until the tube bottoms out against the back of the fitting A common mistake is to stop pushing when the tube engages the o ring This will lead to future leaks When a 1 4 tube...

Page 10: ...ring as required pages 6 and 22 Or connect RO drain tubing if using floor drain or other approved drain point Route the 1 4 red tubing from the RO to the floor drain sump etc Be sure to pro vide an ai...

Page 11: ...ure 6 6 Sanitizing the system will be completed during the pressure test and purging steps below NOTE The bleach must be removed from the system before drinking the water See purging instructions belo...

Page 12: ...manifold assembly RO electronics receptacle FIGURE 7 Plug into receptacle Wire from faucet Plugged into receptacle INSTALLING OR REPLACING BATTERIES Model HERO 385Plus Only 3 Batteries AAA size Batter...

Page 13: ...t will then turn green after the system has been registered LED Indication Status Red 3 sec Batteries are too low to place unit into Connect Mode Flashing Amber up to 2 minutes System is in Connect Mo...

Page 14: ...nd that alert to EMAIL or TEXT When finished setting up alerts click NEXT 6 DASHBOARD Following successful completion of the connec tion procedure the new RO system s dashboard will be displayed with...

Page 15: ...display data items from the RO system DATA ITEMS updated daily between 2 00 2 59 AM TDS Removal Percentage Total dissolved solids reduction from inlet to outlet as a percentage Filter Life Re maining...

Page 16: ...d filters are good Amber Warning filters need replacing Filters need replacing when water has been drawn after 6 months time or 650 gallons 2 460 L have been used Red RO membrane needs to be replaced...

Page 17: ...the same efficiency and contami nant reduction performance The life of the RO membrane cartridge depends mostly on the pH and hardness of the supply water to the RO system see specifications Cartridg...

Page 18: ...order post filter Reverse Osmosis and then prefilter Turn cartridges to the right to re attach to the filter heads 6 Model ERO 385E only replace the battery with new CR 2032 or equivalent 7 On the ERO...

Page 19: ...go on steady then flick er then go off for 6 seconds See chart at right When the LED begins to blink after button has been held down for about 12 seconds immediately release the but ton 3 Once the but...

Page 20: ...lace the prefilter postfilter and RO membrane cartridges flow control and screen Water leaking from faucet airgap hole Drain side of faucet airgap 3 8 tubing plugged restricted or incorrectly connecte...

Page 21: ...flows to the storage tank 5 Waste water with dissolved solids leave the Reverse Osmosis membrane and flows to the drain 6 Faucet is activated 7 Processed water leaves the storage tank and flows to th...

Page 22: ...drain pipe The adapter installs directly onto the sink tailpiece as typically shown in Figure 21 Locate so drain tubing from the faucet makes a straight run to the adapter without dips loops low spots...

Page 23: ...rap drain adapter Check your local codes Always be sure to provide an air gap between the end of the hose and the drain point of 2 pipe diameters or 1 inch whichever is larger Telephone cable extensio...

Page 24: ...24 REPAIR PARTS 12 10 11 14 15 17 18 5 3 2 1 30 29 4 19 20 24 26 25 28 27 9 8 7 13 16 22 23 21 23 31 6 1 4 red drain tubing...

Page 25: ...scription 7333137 Check Valve Kit includes Key No 20 2 of Key No 19 19 O Ring Auto Shutoff Cover 2 req d 20 Check Assembly 7333179 Diaphragm Kit includes Key Nos 21 22 2 of Key No 23 21 Spacer Ring 22...

Page 26: ...pper 3 0 mg L 10 1 3 mg L 98 8 Pass Cysts 50 000 particles mL 99 95 99 99 Pass Lead 0 15 mg L 10 0 010 mg L 99 1 Pass Fluoride 8 0 mg L 10 1 5 mg L 96 5 Pass Nitrate plus Nitrite as N 30 mg L 10 10 0...

Page 27: ...98 Dibromoacetonitrile NA 24 g L 0 6 g L 98 Dichloroacetonitrile NA 9 6 g L 0 2 g L 98 Trichloroacetonitrile NA 15 g L 0 3 g L 98 Haloketones HK 1 1 dichloro 2 propanone NA 7 2 g L 0 1 g L 99 1 1 1 t...

Page 28: ...upplies that have been demonstrated to contain only pentavalent arsenic Treatment with chloramine combined chlorine is not sufficient to ensure complete conversion of trivalent arsenic to pentavalent...

Page 29: ...water These models will not convert trivalent arsenic to pentavalent arsenic If you have free chlorine residual in contact with your water supply for at least one minute any trivalent arsenic will be...

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