5. Press the SELECT
button to display the
Troubleshooting menu (see below).
6. Make sure
Send E.A.S.E.
message is highlighted.
7. Dial the E.A.S.E. telephone number 0870 429 9054
8. When connected, the E.A.S.E. Service Centre will
ask you to give your Customer Reference Number and
brief description for the call.
9. After the tone, leave your details and then hold the
phone’s receiver an inch or two from the E.A.S.E. port
on the softener’s faceplate (see page 4). Maintain the
receiver steadily in this position during the entire
transmission.
10. With the phone ready, press the SELECT
button
to display the Send E.A.S.E. message screen and
begin transmission.
11. A bar is displayed showing the transmission’s
progress (see below). Once completed, the
Troubleshooting screen immediately reappears
(see step 5).
12. Press the LEFT ( ) button three times to return
to the rolling status screens.
Send EASE message
Diagnostics
Setup changes
Troubleshooting
35%
2:37 PM
Send EASE message
8
9
Troubleshooting
If you are experiencing poor water flow, please check all plumbing first as it is extremely rare for a softener to cause flow rate problems.
Checklist
Solution
PROBLEM: Hard water or intermittently hard water
1. Is the salt level above level 2? 1. Fill the cabinet with salt and 2 litres of water.
Set salt level & recharge now.
2. Is the bypass valve closed and the inlet and outlet valves open? 2. Close the bypass valve and open the inlet and outlet valves.
3. Is the hardness setting correct? 3. Call EcoWater Service Dept.
4. Is the salt warning displayed? 4. Fill the cabinet with salt and 2 litres of water.
Set salt level & recharge now.
PROBLEM: No water
1. Is the water mains open? 1. Open water mains.
2. Are the inlet and outlet valves open? 2. Open the inlet and outlet valves. Ensure by-pass valve is closed.
PROBLEM: Unit recharges at incorrect time of day
1. Is the present time correct? 1. Reset the clock.
2. Has there been a power cut? (over 72 hours) 2. Reset the clock.
PROBLEM: No recharge occurring or, little or no salt usage
1. Is the water soft? 1. If yes, no action is required. If no, call EcoWater Service Dept.
PROBLEM: Excessive salt usage
1. Check the Hardness. 1. Call EcoWater Service Dept.
PROBLEM: No water in cabinet or very low
1. This is quite normal. Unlike conventional water softeners 1. No action necessary.
only a few inches of water is at the bottom of the cabinet.
PROBLEM: High water level in cabinet
1. Is the water level in the salt cabinet high? 1. Initiate an immediate recharge. If the problem returns, call for service.
(i.e. above 2 on the salt level indicator.)
PROBLEM: Water running down the overflow
1. Is the water level in the salt cabinet high? 1. If yes, bypass the water softener and call for service.
(i.e. above 2 on the salt level indicator.)
PROBLEM: Water running down the drain line constantly
1. Is the unit in recharge mode? 1. If yes, wait until it finishes, check the clock and recharge time settings and
adjust if incorrect.
2. Does an error code appear, e.g. “ERR01”? 2. Check all electrical connections are secure. Turn the power off for ten
seconds, and then switch back on.
PROBLEM: Electronic faceplate
1. Is the faceplate blank? 1. Check the power is turned on and all connections are secure.
2. Does an error code appear, e.g. “ERR03”? 2. Check all electrical connections are secure. Turn the power off for ten
seconds, and then switch back on. If problem persists, bypass softener
and call for service.
Important Note:
If problem persists, bypass softener and call for service (please see page 7).
Please Remember
–
Only use tablet or pellet salt in your softener!
Please Remember
–
Only use tablet or pellet salt in your softener!
Operating your softener
(continued)
5. The currently selected option has a black dot next to
it. Press the DOWN ( ) or UP ( ) buttons to scroll to the
desired option, then press SELECT
to choose it.
•
Automatic
cancels a manually scheduled recharge
(if it has not already begun) and lets the electronic
control determine when to recharge next.
•
Recharge now
begins a recharge after the
SELECT
button is pushed again in Step 6.*
•
Schedule
sets a recharge to begin at the pre-set
recharge time.
6. Press the SELECT
button. The display will go
back to the softener menu.
7. Press the LEFT ( ) button to exit this menu, or wait
30 seconds for it to exit automatically.
Please note you cannot reset the salt alarm using the remote.
*The softener may not respond instantly to the remote’s command.
Because of the way information is distributed in the HydroLink™
network, it may take a few seconds (or even minutes if multiple AC
powered devices are in the network).
SEND E.A.S.E. MESSAGE
Checking your softener's performance
The E.A.S.E. telephone diagnostics facility allows the
performance of your softener to be checked remotely.
To send an E.A.S.E. message:
1. From any of the rolling status screens, press the
SELECT
button to display the
Main menu
.
2. Press the DOWN (
) button to scroll through the
menu options until
Advanced settings
is highlighted.
3. Press the SELECT
button to display the
Advanced
settings
menu (see below).
4. Press the DOWN ( ) button to scroll through the
menu options until
Troubleshooting
is highlighted.
Cycle times
Special features
Troubleshooting
Advanced settings
