28
ECOWATER
S Y S T E M S
Service Information
TROUBLESHOOTING GUIDE
PROBLEM
CAUSE
CORRECTION
Cannot set some filter
parameters and display
shows a padlock icon:
Lockout feature is on.
Turn off lockout feature (See Page 16).
Status screen shows
“No automatic recharges”
Recharge is set to “Off”
(vacation mode).
If you want automatic recharges, set recharge to
either “Schedule” or “Automatic” (See Page 17).
Iron bleed
Riser tube o-ring.
Reseat or replace riser o-ring.
Over-running filter bed.
Increase recharge frequency and backwash time.
Time clock set incorrectly.
Check and change time.
Increase in iron.
Increase recharge frequency and backwash time.
Restricted drain line or drain
flow control
Clear drain line or drain flow control.
Plugged nozzle & venturi - no
suction in aspirate cycle.
Clean nozzle & venturi (See Page 26).
Air in house lines
Riser tube o-ring.
Reseat or replace riser o-ring.
Water to drain
Defective rotor disc and seals. Replace rotor disc and seals.
Motor stalled or clicking
Motor malfunction or internal
valve fault causing high torque
on motor.
Contact your dealer for service.
Error code E1, E3 or E4
displayed.
Fault in wiring harness, con-
nections to position switch,
switch, valve or motor.
Contact your dealer for service.
Error code E5 displayed.
Electronic control malfunction.
Contact your dealer for service.
TROUBLESHOOTING - INITIAL CHECKS
Always make these initial checks first:
1
. Is display blank? Check power source.
2
. Is Error code displayed? If so, go to “Automatic
Electronic Diagnostics” on the next page.
3
. Is correct time displayed? If not, recharges occur
at the wrong time. Set current time (See Page 15.)
4
. Are plumbing bypass valve(s) in service position
(See Figures 91 & 92 on Page 27)?
5
. Are inlet and outlet pipes connected to the
EcoWater filter inlet and outlet respectively?
6
. Is valve drain hose free of kinks and sharp bends,
and not elevated over 8 feet above the floor.
If no problem is found after making the initial checks,
proceed to “Troubleshooting - Manual Diagnostics”
and “Manual Advance Recharge Check” on the next
two pages.
