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As a customer, you are entitled to the following through the Current Consumer and User Law:
1.- THE EXERCISING OF YOUR RIGHTS.
The seller shall be responsible for any lack of compliance of the goods that may exist when they are delivered.
When the consumer is unable to go to the seller or when it is too inconvenient for him or her to do so as a result
of the non-compliance of the goods with the contract of sale, he/she may complain directly in order to get the
goods replaced or repaired.
The seller’s responsibility will last for a period of two years starting from the date of delivery of the goods. In the
case of second-hand goods, the seller and consumer may agree on a shorter period which may not be less than
one year starting from the delivery date.
2.- RIGHT TO HAVE THE NON-COMPLIANT PRODUCT REPAIRED OR REPLACED.
Should the product acquired fail to meet the terms of the contract, the customer may choose between asking for it
either to be repaired or replaced, unless one of these options should turn out to be impossible or disproportionate. For
this purpose, what shall be deemed as disproportionate shall be any kind of remedy involving the imposing of costs on
the seller which, in comparison with the other form of remedy, would not be reasonable. Aspects to be taken into
consideration here would be: what the goods are worth in the absence of any lack of conformity, how significant the
lack of conformity is, and whether the alternative solution could be implemented without causing the Consumer any
great inconvenience. The following shall apply to repair and replacement:
1.
It shall be free of charge for the consumer.
2.
It shall be carried out within a reasonable period of time and without causing the consumer great inconvenience.
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. The repair shall suspend the counting of the two-year-period for reporting lack of conformity with the goods
until the delivery of the repaired goods.
4.
The repair shall suspend the counting of the two-year-period for reporting lack of conformity with the goods
until the delivery of the new goods.
5.
Once the goods have been repaired or replaced, should they continue to fail to be in compliance with the
contract, the consumer may request that the contract be terminated or the price reduced.
6.
The consumer may not demand the replacement of the goods in the cases of non-perishable goods or if
they are second-hand ones.
7.
The seller may honour this guarantee through his/her own means or through those set up for the purpose
by the manufacturer or distributor, irrespective of the existence or otherwise of a commercial guarantee.
3.- RIGHT TO A PRICE REDUCTION AND TERMINATION OF CONTRACT.
The price reduction and termination of contract shall apply, depending on the consumer’s wishes, in the
following circumstances: when the consumer is not in a position to demand the repair or substitution of the
goods and in the cases in which the repair or substitution have not been carried out within a reasonable period of
time or without causing the consumer considerable inconvenience. The price reduction must be proportional to
the difference in what the goods would have been worth at the moment of delivery, in the event they were
delivered in accordance with the contract, and what the goods were actually worth when they were delivered.
However, the termination of the contract will not apply when the lack of conformity is of minimal importance
GUARANTEE
