32
33
ECTIVE DC Series
ECTIVE DC Series
Service / Complaints
We will be happy to help you if you have
any questions about your product after
purchase or during operation In such
cases, a notification by e-mail will help
make the support process as fast and
efficient as possible Please provide a
detailed explanation of the issue as well as
photos
To contact us and for product returns please
use the following Service address:
batterium GmbH
Robert-Bosch-Straße 1
71691 Freiberg am Neckar
Germany
T: +49 7141 / 141 08 70
info@ective de ective de
Tip: When contacting us directly, please
have your customer or invoice number
ready, as well as and the article number
In case of a return of the product, please
note the following information for quick
processing:
•
If possible, use the original packaging
as shipping carton
•
If you no longer have the original
packaging, please use suitable
(UN-certified) packaging to ensure
adequate protection against transport
damage
•
If the goods are not shipped in the
original packaging or a UN-certified
packaging, the goods are considered
damaged and will therefore be
invoiced when the item is returned
Please include the following with the return
shipment:
•
Copy of the invoice
•
(Service Form)
•
Reason for return
•
An accurate and detailed description of
the issue
Disposal
Please dispose of all packaging material
properly or recycle it
The German Electrical and Electronic
Equipment Act [ElektroG] regulates the
marketing, disposal and recycling of
electrical and electronic equipment in
Germany
Please note
When taking the device out of operation,
please contact the nearest recycling centre
or your sales outlet and obtain information
on the current disposal regulations
