EdenPURE namath, Product Manual

EMERGENCIES

EMERGENCIES

POSSIBLE CAUSE

PREVENTION/SOLUTION

Gas leaking from

cracked/cut/burned hose.

Damaged Hose.

Turn off gas at Liquid Propane cylinder 

or at source on natural gas systems. 

If anything but burned, replace valve/

hose/regulator. If burned, discontinue 

use of product and replace the hose or 

call 1-888-444-4134 to speak with a 

Customer Service representative.

Gas leaking from 

Liquid Propane cylinder.

Mechanical failure due to rusting

or mishandling. 

Replace Liquid Propane cylinder.

Gas leaking from 

Liquid Propane cylinder valve.

Failure of cylinder valve from         

mishandling or mechanical failure.

Turn off Liquid Propane cylinder valve.  

Return Liquid Propane cylinder to gas     

supplier.

Gas leaking between Liquid

Propane cylinder and regulator 

connection.

Improper installation, connection 

not tight, failure of rubber seal.

Turn off Liquid Propane cylinder valve.     

Remove regulator from cylinder and  

visually inspect rubber seal for damage. 

See Liquid Propane Cylinder Leak Test  

(Page 3) and Connecting Regulator to

the Liquid Propane Cylinder (Page 4).  

Fire coming through control panel.

Fire in burner tube section of burner  

due to blockage.

Turn off control knob and liquid propane 

cylinder valve.  Leave drawer open to 

allow flames to die down.  After fire is 

out and grill is cold, remove burner and 

inspect tube for spider nests or rust. 

Grease fire or continuous excessive 

flames above cooking surface.

Too much grease buildup

in burner area.

Turn off control knob and Liquid Propane  

cylinder valve. Leave drawer open to 

allow flames to die down. After cooling, 

clean food particles and excess grease

from inside firebox area, grease tray,  

and other surfaces.

TROUBLESHOOTING

PROBLEM

POSSIBLE CAUSE

PREVENTION/SOLUTION

GAS ISSUES:

Burner will not light using ignitor.

Burner not engaged with control valve.

Make sure valve is positioned inside

of burner tube.

Obstruction in burner.

Ensure burner tube is not obstructed 

with spider webs or other matter. See 

Maintenance & Cleaning (Page 4).

No gas flow.

Make sure Liquid Propane cylinder is not 

empty. If Liquid Propane cylinder is not 

empty, refer to “Sudden drop in gas flow” 

(Page 6).

Vapor lock at coupling nut to 

Liquid Propane cylinder.

Turn off knobs and disconnect coupling 

nut from Liquid Propane cylinder. 

Reconnect and retry.

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