©2014 EdenPURE® I-5248 BR11099R-1
For more information, or for assistance, please contact our
Customer Service Department at:
Telephone: 1-800-219-8458
E-Mail: custserv@edenpure.com
Website: www.edenpuresupport.com
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD
ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE
Why does the Blower Fan keep running after I have turned off the Power button?
The Blower Fan will continue to run until the proprietary heat chambers have cooled down. After a few minutes the fan will shut off
automatically.
Can the heating elements be replaced?
Yes. When needed.
The heater’s airflow seems to have diminished.
Make sure the rear intake is not blocked and that the filter is clean. Follow the Filter Maintenance procedure.
Can the heater be used in a bathroom?
It is not recommended due to the high level of moisture in a bathroom.
Will I be able to use the heater in a basement or garage?
Yes, but keep in mind that rooms with little insulation will not retain the heat as efficiently. Bare concrete floors, which act as a
heat sink with any type of heating, will absorb some of the heat. Placing the heater a few feet above the floor will allow for
more efficient heating.
Can I use more than one heater at a time?
Yes, but you should make sure they are not on the same circuit. Each heater and appliance should be on its own circuit.
Can I use the heater on a job/construction site?
The heater was not designed to be used in a high dust construction environment. Using the heater for this purpose will void
your warranty.
Can I move the heater around while it is operating?
It is not recommended to move any portable heater while it is operating. We recommend moving the heater only after the fan
has completely turned off.
What is the life expectancy of an EdenPURE
®
Quartz Element?
Average element life is 20,000 hours. The Quartz Elements are replaceable by an authorized service dealer.
Can I use the heater and another appliance at the same time?
Yes, as long as they are not on the same circuit. Zone heaters are considered to be an appliance. You should not run more
than one large appliance on a single circuit breaker. Your freezer, refrigerator, microwave oven, washing machine, dryer, and
other such appliances should not share a circuit breaker.
Can I use an extension cord, surge protector, or power strip with my heater?
NO. It is not recommended. It is designed to plug directly into a grounded 110 volt 15 amp or higher circuit receptacle.
I don’t have a grounded outlet; can I use a cord adapter or remove the grounding plug?
NO. If you don’t have a grounded outlet, contact a licensed electrician in your area for advice. Removing or altering any part
of the heater will void the warranty.
My Heater lost power.
Unplug from wall, check filter to make certain that it is clean, and plug back in. If unit does not power up or shuts down again
please call 1-800-219-8458.
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