PATENT PENDING
To ensure you get the best
results from your portable heater,
please read this manual first and
keep it for future reference. For
additional information please
contact your place of purchase
or call
1-800-839-0966
.
Thank you for choosing the
TrustedCOMFORT by EdenPURE
®
Wait. This is part of the normal cooling down process.
DO NOT UNPLUG UNIT WHILE RUNNING.
EdenPURE
®
Warranty Registration
Please return this card within 30 days of purchase to activate your warranty. Thank You.
E-mail Address _____________________________________
Firstname _______________ M.I. _____ Lastname____________________
Street ______________________________ Apt.# ______________
City ___________________ State _______ Zip code ___________
Model purchased _______ Serial# _________________
Date of purchase: Month _______ Day ___ Year _____
©2014 Retail Partner Enterprises, LLC I-5242 BR11120R-1
FAQs CONTINUED
5. Q: Can I move the heater around while it’s running?
A: No. It is not recommended to move any portable heater when it is operating. We recommended
moving the heater only after it has been powered off and the fan has completely stopped.
6. Q: What is the life expectancy of the PTC heating element?
A: The average life span of a PTC heating element is up to 80,000 hours. To replace a heating
element, please call Customer Service at 1-800-839-0966 or visit www.edenpureservice.com.
7. Q: Can I use the heater and other appliances at the same time?
A: Yes, as long as they are not running off of the same circuit. Zone heaters are considered an
appliance and you should never run more than one appliance on a single circuit breaker. Your
freezer, refrigerator, microwave, washing machine, dryer, heaters and other such appliances should
not share a circuit breaker.
8. Q: Can I use an extension cord, surge protector, power strip or cord adapter with my heater?
A: No. It must be plugged directly into a grounded outlet. If you don’t have a grounded outlet, contact
a licensed electrician to have one installed. Removing the grounding plug or altering any part
of the unit will void the warranty.
DO NOT RETURN TO STORE
PLEASE CONTACT OUR
CUSTOMER SERVICE TEAM AT:
1-800-839-0966
Monday - Friday 9 - 5 Eastern Standard Time
Please have your receipt handy when calling.
THREE-YEAR LIMITED WARRANTY
LIMITED WARRANTY
WARRANTY:
The company warrants this product, to the original purchaser or gift re-
cipient, to be free from defects in workmanship and materials, under normal use and
service, for a period of three years from the date of purchase.
REFURBISHED HEATERS:
All refurbished heaters have a 1-Year Warranty.
Warranty will be null and void if any of the following occur: The mechanics of the heater
and/or the electrical cord and plug have been altered or tampered with in any way.
Heater is not used correctly or not maintained according to the care instructions.
LIMITATIONS: ALL WARRANTIES IMPLIED BY LAW, INCLUDING THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO
THE DURATION OF THE LIMITED WARRANTIES SET FORTH ABOVE. Some jurisdictions do not
allow limitations on the length of the implied warranty, so the above limitation may not apply
to you. IN NO EVENT SHALL THE COMPANY BE LIABLE FOR ANY INCIDENTAL OR CONSE-
QUENTIAL DAMAGES, LOSS OF PROFIT OR MEDICAL EXPENSES CAUSED BY ANY DEFECT,
FAILURE, MISUSE, OR MALFUNCTION OF THE PRODUCT.
Some jurisdictions do not allow the exclusion or limitation of incidental or consequential dam-
ages, so the above limitation or exclusion may not apply to you. The Company will not be
responsible for damages or losses, direct or indirect, caused by misuse, abuse, accident, neg-
ligence, conditions of transportation or storage, or failure to follow instructions. The Company
will not be responsible for any statements that are made or published, written or oral, that
are inconsistent with this written warranty, or which are misleading or inconsistent with the
facts as published in the literature or specifications by the Company.
In the unlikely event that your unit does not appear to be working properly, please have
your proof of purchase handy and contact Customer Service at 1-800-839-0966. Prior
to your call, we encourage you to visit www.edenpureservice.com for numerous trou-
bleshooting tips and possible service instructions (if needed). You can also e-mail us at
support@edenpureopportunity.com.
Thank you.
WARNING
ANY REQUIRED SERVICE OTHER THAN FILTER MAINTENANCE SHOULD ONLY BE PERFORMED BY AN AUTHORIZED SERVICE REPRESENTATIVE
TROUBLESHOOTING
Heater continues to run
after I turn it off.
Heater turns itself on and off.
The air-flow seems
diminished.
When I turned the heater on,
it started emitting a strange
smell.
The heater doesn’t seem to
produce as much heat as it
once did.
The heater tripped a circuit
breaker in my home.
The heater has stopped
working and it will not come
back on.
I plugged the unit in and
pressed the power button on
the front of the unit but the
unit did not begin heating.
The heater is equipped with a safety feature that keeps
it from getting too hot. If the heater will not turn back
on, it could be because that safety feature was
activated. Shut the power off, unplug the unit and let it
cool down for approximately 30-45 minutes. Take this
time to clean your filter. After the unit has cooled down,
try plugging it in and turning it back on. If this does
not solve the problem, please call Customer Service at
1-800-839-0966.
First, make sure the switch on the back of the unit is in
the on (1) position. Second, you may need to raise the
selected temperature to get the unit to come on. If
neither of these solve the problem, please call Customer
Service at 1-800-839-0966.
The heater is an appliance. It’s never recommended
to run more than one appliance on the same circuit.
Make sure the heater is plugged into a grounded, 3-
prong outlet and that it does not share a circuit breaker
with any other appliances.
First, try cleaning the filter (check manual for details).
If cleaning the filter does not solve the problem, please
call Customer Service at 1-800-839-0966 or visit
www.edenpureservice.com.
When the unit heats up, some users may notice a smell
for the first few minutes. This smell is the result of various
internal components coming into contact with elevated
heat levels for the first time. The smell will dissipate after
the unit runs for a few minutes.
Most issues, including air-flow, can be resolved by
cleaning the filter. Check manual for details.
Using its thermostat, this heater will turn itself off and
on in order to maintain the temperature you have
selected.
Problem
Solution
TrustedCOMFORT
READ ALL
INSTRUCTIONS
BEFORE USING
THE HEATER
SAVE THESE INSTRUCTIONS
I-5242 BR11120R-1 11/3/14 12:01 PM Page 1
