iPrism List Error
iPrism needs a filter list to operate correctly. If a system is missing its filter list, it is possible to
configure iPrism to ‘pass all’ or ‘block all’ HTTP traffic using the settings in the System Settings >
System Preferences > Filter Failover mode frame (
Filter Failover Mode
).
If iPrism is set to block all traffic (i.e., Filter Failover Mode is set to “Block Traffic”) it shows this error
when the filter list is missing. Otherwise, if Filter Failover Mode is set to “Pass Traffic (Unfiltered)”, all
traffic will be passed unfiltered.
If the filter list cannot update for 3 days, an email will be sent to the iPrism administrator.
If you receive this error, contact Technical Support at:
http://edgewave.com/forms/support/web_security.asp
iPrism Filter Service Expired
This error indicates that iPrism’s subscription to the filter list update has expired.
iPrism’s registration key must be updated before access is possible. Contact Technical Support for
assistance:
http://edgewave.com/forms/support/web_security.asp
Access Denied
The Access Denied error appears if any of the following conditions occur:
•
The IP address of the workstation trying to access iPrism is not allowed to access iPrism. If
needed, the configuration can be updated by the system administrator from the System
Settings > Network ID section.
•
The mode used by the workstation is not allowed. Workstations can access iPrism in proxy
(direct mode), where the browser or application is configured to use iPrism as a proxy, or in
bridge (transparent) mode (no browser configuration needed). Each mode can be
independently disabled from the System Settings > Network ID section.
Appendix C iPrism Error Messages
196
iPrism
Administration Guide
